Why are my clients getting charged $1 by Stripe?

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When a client’s credit card is added or updated in SimplePractice, he or she may see a "pending authorization charge" for $1 on their credit card statement. This is not an actual charge but a temporary "authorization hold" placed by Stripe (our payment processor) to verify that a client’s credit card account is active and valid for future transactions. 

Will my client be charged this amount?

No, your client's account is not being charged. A transaction may be listed as "pending", but no amount is collected by Stripe. If the charge does not reverse after 7 business days, please contact Stripe.

 

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