Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 

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Why are my clients getting charged $1 by Stripe?

When a client’s credit card is added or updated in SimplePractice, he or she may see a pending authorization charge for $1 on their credit card statement. This is not an actual charge but a temporary authorization hold placed by Stripe (our payment processor) to verify that a client’s credit card account is active and valid for future transactions. 

Will my client be charged this amount?

No, your client's account is not being charged. A transaction may be listed as pending, but no amount is collected by Stripe. If the charge does not reverse after 7 business days, please contact our Customer Success team.

 

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