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Why are my clients getting charged $1 by Stripe?

When a client’s credit card is added or updated in SimplePractice, he or she may see a pending authorization charge for $1 on their credit card statement. This is not an actual charge but a temporary authorization hold placed by Stripe (our payment processor) to verify that a client’s credit card account is active and valid for future transactions. 

Will my client be charged this amount?

No, your client's account is not being charged. A transaction may be listed as pending, but no amount is collected by Stripe. If the charge does not reverse after 7 business days, please contact our Customer Success team.

 

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