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"This email is already in use by another client" error message when adding a client

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If you receive an error message like the one above, the email address is already in use for another client and can't be used again. Each client or guardian requires a unique email address for Client Portal access for each individual client.

Note: You'll need to use a different email address to grant the client access to the Client Portal.

If a client or guardian does not have another email address, we recommend that they create another email using a free service like Gmail.

Alternatively, we've found a workaround that works well for clients with Gmail. 

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