If you receive an error message like the one above, the email address is already in use for another client and can't be used again. Each client or guardian requires a unique email address for Client Portal access for each individual client.
Note: You'll need to use a different email address to grant the client access to the Client Portal.
If a client or guardian does not have another email address, we recommend that they create another email using a free service like Gmail.
Alternatively, we've found a workaround that works well for clients with Gmail.