Our Customer Success team will observe holiday hours on 5/27/2019, and we'll reach out with answers to requests as soon as possible. 


"Email has already been taken" error when adding team member


If you receive the "Email has already been taken" error message when trying to invite a new team member to your practice, this means the email address is already in use for another SimplePractice account. This could be because the email owner has a personal SimplePractice account or is a team member that is part of another practice.

Team members need a unique email address for each of their accounts. If an email is taken, that email can't be used to add the team member to your practice.

Note: If your team member's email is taken, you'll need to ask your team member to give you a different email address. If they do not have another email address, we suggest that they create a new email address using a free service like Gmail.

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