Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 

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Client replies to text message reminders

Currently, text message reminders are one way only. This means that the client will receive the reminder, but they can't reply to it. If the client replies to the text message reminder, you will not receive the message. 

Tip: Encourage clients to call or email you if they need to make changes to their appointments. 

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