What to do if your enrollment is rejected

 If your enrollment is rejected, it's easy to resubmit your application. Here's how:

  1. Go to My Account > Settings > Insurance Providers > Enrollment.
  2. Click rejected to get started with your resubmission.

Now you'll have the opportunity to update any enrollment fields that appear to be incorrect. Usually rejections are due to the submission containing a provider NPI, tax ID, or address that is not on file with the insurance payer.


When you're finished updating your enrollment application, click the "Update Payer Enrollment" button.

You'll now see that the enrollment status has updated to "Submitted." When you see this, you know you're all set. Now you just need to wait for the insurance company to review and process your enrollment. You'll receive an email with any status updates.

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