Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


What to do if your enrollment is rejected

If your enrollment is rejected, it's easy to resubmit your application. Here's how:

  1. Go to My Account > Settings > Insurance Providers > Enrollment.
  2. Click rejected to get started with your resubmission.Clicking rejected can get you started on rebsubmitting your enrollment in SimplePractice

Now you'll have the opportunity to update any enrollment fields that appear to be incorrect. Usually rejections are due to the submission containing a provider NPI, tax ID, or address that is not on file with the insurance payer.

Updating claim filing enrollment fields in SimplePractice


When you're finished updating your enrollment application, click the "Update Payer Enrollment" button.

You'll now see that the enrollment status has updated to "Submitted." When you see this, you know you're all set. Now you just need to wait for the insurance company to review and process your enrollment. You'll receive an email with any status updates.

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