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Coverage report error messages

 "Invalid/Missing Provider Identification"

If you receive this error message when running a coverage report, this means the payer requires you to file your first online claim with them before they will deliver coverage report information. 

"Payer ID is not supported by SimplePractice" or "Unable to respond at current time"

Coverage report requests can fail for several reasons:

  • The client's subscriber information may be inaccurate.

  • The payer may not yet offer electronic coverage reports for this client.

  • Our clearinghouse may not have an established connection with the payer to request/receive coverage reports
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