Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


Coverage report error messages


"Invalid/Missing Provider Identification"

If you receive this error message when running a coverage report, this means the payer requires you to file your first online claim with them before they will deliver coverage report information. 


"Payer ID is not supported by SimplePractice" or "Unable to respond at current time"

Coverage report requests can fail for several reasons:

1) Your enrollment with the payer may not yet be accepted. 
2) The client's subscriber information may be inaccurate.
3) The payer may not yet offer electronic coverage reports for this client.


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