If you receive a zip code scrubbing error, it is because one of the addresses on the claim form does not match with the USPS database.
The most common reason for this error is that the full 9-digit zip code is required by the payer for electronic claim filing. Use this site to get the 9-digit zip code: USPS Zip Code Look Up tool.
Important: Enter the 9-digit zip code without a hyphen or space.
If this doesn't solve the issue, check for the following:
- There are some extra characters in the street address
- The street address abbreviations do not match the USPS database's record (i.e., you have written Lane and the official address is LN)
You can check the address in the link below to see if there are any discrepancies between the information you have and what the USPS has on file.
Note: If the client's address appears correct, remember to check the other addresses on the claims form.