If you receive a zip code scrubbing error, it is because one of the addresses on the claim form does not match the zip code on file for that address.
The most common reasons for this are:
- Full 9-digit zip code is required by the payer for electronic claim filing. Make sure you enter the 9 digit zip code without any spaces or dashes in it.
- There are some extra characters in the street address
- The client is using a slightly different town name or zip than the one on file with the USPS
- The street address abbreviations do not match the USPS address (i.e. you have written Lane and the official address is LN)
Make sure you enter the 9 digit zip code without any spaces or dashes in it.
To resolve this issue, the best way to confirm an address is to look it up with the USPS. You can do that here: https://tools.usps.com/go/ZipLookupAction!input.action
If the client's address seems correct, remember to check the other addresses on the claims form.