Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


I'm not receiving SimplePractice email messages

If you're a Gmail user, it may be because SimplePractice emails are being filtered into your Promotions tab instead of your Primary tab:

SimplePractice emails sent to Promotions tab in Gmail


To change this, simply drag the email from the Promotions tab into your Primary tab to teach Gmail that SimplePractice messages are important to you:

Click and drag SimplePractice emails from Promotions tab to your Primary tab in Gmail


Then confirm that you want to make this change:

Confirm changes in Gmail to move SimplePractice emails from Promotions to your Primary tab in Gmail


If you're an AOL, Hotmail, or Yahoo user,

it may be because SimplePractice emails are being directed to your Junk folder. These email clients have been known to have very aggressive spam filters that catch a lot of useful messages too. 

To fix this, find the SimplePractice email in your Junk/Spam folder and click the button in your email client that indicates SimplePractice emails are not spam.

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