Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


I'm locked out of my account


For security reasons, we will lock your account after 5 unsuccessful log in attempts. When this happens, you will see this message on the log in page:

Yellow banner stating that your SimplePractice account has been locked


To unlock your account

When your account is locked, an email to unlock your account is automatically sent to your email address.  **If you do not see this email in your inbox, check your spam folder.

Go ahead and click on the link in the email to unlock your account -- at that point, you can either:

1. Attempt to log in again
2. Reset your password or recover your username

Or, if you don't click on this email link, your account will unlock automatically after 1 hour.

Email link from SimplePractice to unlock your account


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