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Cancelling your account

We hate to see you leave SimplePractice. If you're having trouble with something or there's a feature you want but it seems we don't have, click here so we can help.

If you're set on cancelling, you'll need to cancel your own account. We can't cancel your account for you because of the security policies outlined in our Terms of Service.

We highly recommend requesting a data export before you cancel because your data will be completely deleted upon cancellation. We are not able to recover your data, so be sure to check your data export before cancelling.

To cancel:

  1. Go to My Account > Settings.
  2. Click Subscription information.
  3. Then choose "Want to cancel your account?"The cancel account link is at the bottom right of your account Billing Information page in Practice Settings of your SimplePractice App account.
  4. You'll be prompted to select a cancellation reason and to type “Cancel My Account” in the text box and select the Confirm button. This phrase is case sensitive and needs to be typed in exactly as shown or the Confirm button will not work.

We are interested in learning more about why you decided to cancel your account, please select a cancellation reason on the cancellation request form. 

Important: Once you do this, all your account information is permanently deleted and we can't recover it.

 

 

 

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