Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


Subscription FAQs

You can find answers to common subscription billing questions below:

Do you offer refunds?

SimplePractice provides a 30-day free trial and then you have the option to sign up for a monthly payment plan. If changing from one plan type to another results in a credit on your account, we will automatically apply that credit to your new plan. We do not provide refunds.

We clearly provide our refund policy to you in Section 25 of our Terms of Service:

"Upon termination by You or by SimplePractice of your Account, you will not receive any refund of any amounts previously paid and you will remain liable for any charges incurred or unpaid amounts owed by you to SimplePractice."

You can cancel the service at any time, but you are responsible for any charges already incurred.

Do you have a referral program?

We’ve made it incredibly easy for you to refer your colleagues and earn $50 credits on your subscription plan. All you have to do is use our automated referral system that is located in your SimplePractice account. You can invite people right from SimplePractice, and even send your custom referral link to your Twitter followers or Facebook friends.

If colleagues you invite sign up with a paid SimplePractice account, you get a $50 credit and so do they... Simple!

Just make sure that your colleague clicks on the referral link before creating a free trial account.

You can learn more about how to Refer a Friend here.

Note: Once your colleague uses your link to sign up for an account, your credit will be applied to your next billing cycle.

What happens if I change plans or upgrade my trial account?

You are in control of which plan you use and you can change at any time. If you are in the Essential Plan and switch to Professional, your account will be debited the pro-rated difference. If you later decide to go back to a lower plan, your account will be credited the pro-rated difference. You can change plans as often as you like. To compare plans, please see our Pricing page. You can find instructions for updating and upgrading your plan in this guide: SimplePractice Subscription Information.

Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club cards.

Can I put my account on hold?

No, you cannot put your account on hold. The best thing for a small business to do is to downgrade to an essential plan for $39/month. This is a very reasonable cost for holding onto PHI in a HIPAA-compliant way, and it gives you the flexibility to easily access patient records if the need arises - it often does unexpectedly.


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