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Clearing your browser cache

Clearing your browser cache

Most web browsers store information from websites like SimplePractice to speed up loading times. However, this cached data can sometimes conflict with updated versions of the website, which can cause connectivity or display issues. Manually clearing your browser’s cache often corrects these issues. 

In this guide, we’ll cover:

Note: For the best SimplePractice experience, we also recommend keeping your operating system and browser up-to-date. To learn more, see  Setting up your browser for SimplePractice.


Clearing your cache in Google Chrome

To clear your browser cache in Google Chrome:

  • Open Chrome
  • Click the 3 vertical dots at the top right of the browser 
  • Select Clear Browsing Data…
  • Check the box for Cached images and files

  • Check that All time is selected for Time range
    • If you’d like to keep your history and stay signed into websites, uncheck Browsing history and Cookies and other site data
  • Click Clear data

Tip: For the best experience using SimplePractice, we recommend using Google Chrome.


Clearing your cache in Safari

To clear your browser cache in Safari:

  • Open Safari
  • In the menu bar, click Safari > Settings
  • Select Advanced
  • Check the box for Show features for web developers

  • Return to the menu bar, and click Develop > Empty Caches

Clearing your cache in Mozilla Firefox

To clear your browser cache in Mozilla Firefox:

  • Open Firefox
  • Click the 3 horizontal lines at the top right of the browser 
  • Choose Settings
  • Select Privacy & Security from the left menu
  • Scroll down to Cookies and Site Data
  • Select Clear Data…

Clear Data in Firefox.png

  • Check the box for Cached Web Content
    • If you’d like to stay signed into websites, uncheck the box for Cookies and Site Data
  • Click Clear

Clearing your cache in Microsoft Edge

To clear your browser cache in Microsoft Edge:

  • Open Edge
  • Click the 3 horizontal dots at the top right of the browser 
  • Choose Settings
  • Select Privacy, Search, and Services from the left menu
  • Under Clear browsing data, click Choose What to Clear

  • Adjust the Time range to All Time
  • Check the box for Cached images and files

Cached Images and Files in Edge.png

    • If you’d like to keep your history and stay signed into websites, uncheck the boxes for Browsing history, Download history, and Cookies and other site data
  • Click Clear Now

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