All web browsers store information from websites you visit regularly to speed up the time a page takes to load. Sometimes it can cause a problem when websites are updated because files saved in the cache may conflict with what's coded into the website. We recommend clearing your cache regularly to prevent any issues.

When clearing your cache or cookies, here are some key points to remember:

• Cookies store information such as user preference on sites that you visit
• Cache remembers parts of a web page such as images or text to help load the page faster
• Cookies will expire after a period of time, but the cache is stored in a browser until it's manually removed

In this guide we’ll cover:

• Chrome
• Safari
• Firefox
• Edge

Chrome

To clear your browser cache in Google Chrome:

• Open Google Chrome
• In the top right, click the 3 vertical dots
• Click More Tools > Clear Browsing Data…
• In the dialog that appears, select the boxes for the types of information that you want to remove
  • Use the menu at the top to select the amount of data you want to delete 
  • Select All time to delete everything
• Select the box for Cached images and files
• To keep yourself signed into all other websites, uncheck Cookies and other site data

• Click Clear data

Tip: For the best experience using SimplePractice, we recommend using Chrome as your browser. 

Safari

To clear your browser cache in Safari:

• Open Safari
• In the menu bar, click Safari > Preferences
• Click Advanced
• Select the checkbox for Show Develop menu in menu bar

• Return to the menu bar
• Click Develop > Empty Caches

Firefox

To clear your browser cache in Firefox:

• Open Firefox
• In the top right, click the 3 horizontal line
• Choose Settings
• Select Privacy & Security
• Scroll down to Cookies and Site Data
• Select Clear Data…

• Check the box for Cached Web Content, leaving Cookies and Site Data unchecked
• Click Clear

Edge

To clear your browser cache in Microsoft Edge:

• Open Edge
• Click the 3 horizontal dots at the top right corner of the browser 
• Choose Settings

• Select Privacy, search, and services
• Under Clear browsing data, click Choose what to clear

• Adjust the Time range to All Time
• Check the boxes next to Cached images and files
• Click Clear now
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