Getting started with Stripe

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Stripe is a simple way to accept credit card payments from your clients. Plus, if you have the Client Portal enabled, your clients can log in and make payments directly from the Client Portal. 

What payment methods can I accept through Stripe?

Stripe accepts payments from these cards:

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • Discover

Setting up your Stripe account

  1. Log into your SimplePractice account.
  2. Click the Billing link on the left navigation.
  3. Click the green Setup Credit Cards button.
  4. Click the Sign up with Stripe button on the right. You will then be directed to the secure SimplePractice registration page on the Stripe website.SP-HelpCenter-Screenshots-38.png
  5. Complete all the fields in the registration form.

Once you complete the Stripe registration, you will be directed back to your SimplePractice account and you can begin accepting credit card payments.

NOTE:

  • Your clients do not need a Stripe account to make a payment.
  • Stripe requires a strong password, so make sure it is difficult to guess and is different from your SimplePractice account password.
  • When completing Stripe registration form, the website field should automatically populate with https://secure.simplepractice.com.

Accessing your Stripe account

Once your Stripe account is setup, here’s how to access it:

  1. Log into your SimplePractice account.
  2. Go to My Account > Settings.
  3. Click Connected Services.
  4. Click the Access your Stripe account button as shown in the image below:SP-HelpCenter-Screenshots-39.png

Getting help for your Stripe account

Stripe does not have a phone number, so to get help, you will need open a ticket. Here's how:

  1. Navigate to your Stripe account (see the instructions for Accessing your Stripe Account above).
  2. Click the Help & Support link at the top of the Stripe dashboard page. 

Before you contact Stripe, however, we worked with Stripe to put together an FAQ of the most common questions that SimplePractice customers have. You can find that here.

Canceling your Stripe account

You can cancel your Stripe account at any time. Here’s how:

  1. Navigate to your Stripe account (see the instructions for Accessing your Stripe account above).
  2. Click the Business Settings link on the bottom left.
  3. Click the Data link.
  4. Click Close this Account.
  5. Confirm you want to close your account by entering your password.
  6. Click the red Confirm button.

NOTE:

  • Closing your Stripe account won't prevent transfers from happening, but you will not be able to retrieve any information from your account going forward.
  • Once an account is closed, it cannot be undone.
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