Refunding a Credit Card Payment


1. Click on Billing on the left side of the home page.

2. Click on the Credit Card Charges button.

3. Find the transaction in the list of payments and place your cursor over it to see a Refund link appear.

4. Click on the Refund link and select OK on the popup asking you to verify that you want to perform a refund.

5. After a moment, you will see a new transaction appear for the refund. The new transaction will have a red Refunded tag.

Note: If you refund a payment that is already part of a Statement or Superbill, then we recommend you delete the Statement or Superbill and re-generate them so they reconcile correctly.



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