While we don't have a direct phone number at this time, we do offer a few ways for you to connect with a live SimplePractice Customer Success team member. In addition to email support, we offer scheduled daily live Question & Answer sessions with a support team member, one-on-one video call screen share sessions that you schedule during a time convenient for you, and recurring Online Classes every day throughout the week.
Want to speak directly to a Product Specialist? We recommend sending us an email with your question or issue with as much detail as possible so we can help you. We'll usually reply within a few business hours (our hours are Monday-Friday, 7am-6pm Pacific, so we may take just a bit longer on Mondays). Click here to get in touch with a SimplePractice Customer Success team member.
If we can't answer your questions by email, we can scheduled a live video call with you on your computer where we can share your screen. This is a great and time-effective method to walk you through questions or issues as you and our Product Specialist are both able to see your computer screen at the same time.
We also offer daily live Q&A sessions where we have a live team member ready to answer any questions you might have. Want to learn more about specific parts of SimplePractice? We also have daily hosted Online Classes which also include a Q&A session at the end of the class. To sign up for one of our daily Q&As or Online Classes, click here.