Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


Box 33: adding a billing address

If the address where you provide your services is different from the address the insurance companies have on file for you, you may want to use Box 33 to set your billing address. 

To add your billing address to your claim forms, you need to go to My Account >Settings > Billing and Services > Insurance. There, uncheck the "Use Practice Default" option. This will allow you to edit and set the default address for box 33 in your claims. 

If you make this change, it may also be useful for you to include your Service Location in your claim forms as well. Click here to learn how! 




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