Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 

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I received a Status 400 or NPI Taken error

"(Status 400) Npi XXXXXXXXXX has already been taken for this payer"

If you received this error, it doesn't mean that you've done anything wrong on your end. This error usually appears when you've tried to submit an enrollment with this payer before via SimplePractice but for some reason, the first attempt didn't go through. We can easily help you fix this. 

Simply contact our support team and provide us with the following:

1- What payer are you trying to enroll with and keep getting this error message?

2- What NPI number are you getting this error message with?

Once we have this information, we will be able to fix this on our side within one business day. You can contact our support team by clicking here.

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