Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


Recovering your SimplePractice username

To recover your username:

1. Select Forgot Username.

Click on Forgot Username to being the process of recovering your SimplePractice username

2. Enter the email address you used to sign up for SimplePractice and click Request Username.

3. You'll receive an email with a link to recover your username. Click this link and you'll return to the Recover Username page.


You can choose to receive a phone call with a security code to recover your SimplePractice username

5. You'll be presented with the verification method you chose when creating your SimplePractice account.

If you set up phone verification, click the button to have us call you at the number you provided. We'll give you a security code to enter in the field and then click the Reveal Username button:

Enter the security you received from the phone call to recover your SimplePractice username

After you complete the verification, you'll be shown your username. Write this down in a secure place and click the link to return to the login page.

After entering your security code, your username will be shown to you

If you have trouble with this, make sure that you have access to the phone number you provided for security verification. If you do not have access to the phone number, if you entered the phone number incorrectly, or if you can't remember the answer to your security question, we can manually update your phone number on file after doing a manual verification. Contact us by going to and clicking "Click here to ask an expert" to begin the process.

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