This just means you haven't fully enrolled the client in AutoPay. You'll need to enable AutoPay for that client.
You can enable AutoPay for a client in two places:
1. Billing Settings. If AutoPay is enabled, you'll see a list of clients in your AutoPay settings. If the checkbox is deselected, the client is not enrolled. To enable, just select the box, then click on the blue Save button at the bottom of the page.
2. Client Overview. Navigate to the client's overview page. Click on edit client info then click on the Billing tab. If the client already has a credit card on file, you can select the AutoPay Enrolled checkbox, then scroll down and click Save.
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