If your client was charged after accidentally enabling AutoPay, you will need to do the following two steps to unenroll your client and issue a refund.
1. Disable AutoPay for the client
Here's how to disable AutoPay:
- Go to a client's overview page.
- Click edit client info > Billing.
- Unselect the AutoPay Enrolled checkbox to turn off AutoPay.
- Click Save.
2. Refund the client
If the client needs to be refunded, it's simple to process a refund for the client. Our step-by-step guide on how to refund an AutoPay credit card payment gives you the tools you need.
Have more questions about AutoPay? Go to our AutoPay FAQ for more information.
Still have more questions? Click here to ask an expert!