I accidentally enabled AutoPay for a client and they were charged. How do I fix this?

If your client was charged after accidentally enabling AutoPay, you will need to do the following two steps to unenroll your client and issue a refund. 

1. Disable AutoPay for the client

Here's how to disable AutoPay:

  1. Go to a client's overview page.
  2. Click edit client info > Billing.
  3. Unselect the AutoPay Enrolled checkbox to turn off AutoPay.
  4. Click Save.

2. Refund the client

If the client needs to be refunded, it's simple to process a refund for the client. Our step-by-step guide on how to refund an AutoPay credit card payment gives you the tools you need. 

Have more questions about AutoPay? Go to our AutoPay FAQ for more information.

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