If your client was charged after accidentally enabling AutoPay, you will need to do the following two steps to unenroll your client and issue a refund.
1. Disable AutoPay for the client
Here's how to disable AutoPay:
- Go to a client's overview page.
- Click edit client info > Billing.
- Unselect the AutoPay Enrolled checkbox to turn off AutoPay.
- Click Save.
2. Refund the client
If the client needs to be refunded, it's simple to process a refund for the client. Click here for the step-by-step guide to refund an AutoPay credit card payment.
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