All created claims are assigned a Claim Reference ID and a Control Number.
The Control Number is the unique reference number assigned to a claim by the insurance payer. If you need to contact the payer directly about a claim, this is the number you’ll want to use to reference the claim. A payer will assign this number to a claim once they've accepted the claim into their adjudication system where they will decide whether they'll be paying for that claim or not.
The Claim Reference ID is the ID that’s assigned to a claim by our clearinghouse. You can use this ID if you need to reach out to our support team for help with a specific claim.
Note: If you need to contact the payer, please don’t use the Claim Reference ID to refer to the claim as this number is only used by our clearinghouse.
The Control Number and the Claim Reference ID can be found by clicking Payment Overview at the top of your claim.
Important: Some payers never send us Control Numbers for claims. That doesn't mean that the claims aren't making it to their system, it just means that the payer doesn't support that service through our clearinghouse.
Note: For information about re-submitting a claim with corrections, please see this guide: How do I submit a corrected claim?