All created claims are assigned a Payer Claim # and a Clearinghouse Reference #.
The Payer Claim # is the unique reference number assigned to a claim by the insurance payer. If you need to contact the payer directly about a claim, this is the number you’ll want to use to reference the claim. A payer will assign this number to a claim once they've accepted the claim into their adjudication system where they will decide whether they'll be paying for that claim or not.
The Clearinghouse Reference # is the ID that’s assigned to a claim by our clearinghouse. You can use this ID if you need to reach out to our support team for help with a specific claim.
Note: If you need to contact the payer, please don’t use the Clearinghouse Reference # to refer to the claim as this number is only used by our clearinghouse.
The Payer Claim # and the Clearinghouse Reference # can be found by clicking Payment Overview at the top of your claim.
Important: Some payers never send us a Payer Claim #. That doesn't mean that the claims aren't making it to their system, it just means that the payer doesn't support that service through our clearinghouse.
Note: For information about re-submitting a claim with corrections, please see this guide: How do I submit a corrected claim?