Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding.


Where's my data export password?

Why is my Data Export asking for a password?

When you request a Data Export from SimplePractice, the export will be protected and encrypted with a secure password. If you do not want to password protect your data when exporting, deselect the checkbox next to Password protected file before clicking Generate Export. We do not recommend disabling this feature.

When requesting a Data Export, a password protected file will be selected as default

Where's the password? My account password doesn't work for the export.

This password is system-generated and is not your account password. The system-generated password will display in the Recent Exports list. You can click Copy to copy the password. Copying the password will then all you to paste it into the password field when you open your export.

If you did not record the password and your export is not displaying in the Recent Exports list, you will need to export your data again.

We can't retrieve old passwords for your export if you forgot the password. You will need to generate a new export.

The Data Export password is located in the Recent Exports list


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