Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


How do I remove an insurance company I added to the Insurance Providers list?

So you added an insurance company to your list of Insurance Providers and now need to remove it, we can help you. Right now we don't have a way for you to do this directly in your account but our support team can do that for you. In order for us to able to do this, we need you to send us a screenshot of the Insurance Provider's page and let us know which payer(s) you'd like us to remove. Keep in mind that we can only remove insurance companies that you added, you will be able to identify them because they'll be in blue writing in your Insurance Providers list. Once you have the screenshot, reach out to our support team by clicking HERE.

The Insurance Provider's page in SimplePractice

In case you need help with taking screenshots, we've included instructions below to show you how to take a screenshot of part of your screen for both Mac and Windows computers.

If you have a Mac:
Take a screenshot of part of your screen
Press Command-Shift-4. The pointer changes to a crosshair pointer.
Move the crosshair pointer to where you want to start the screenshot.
Drag to select an area. While dragging, you can hold the Shift key, Option key, or Space bar to change the way the selection moves.

When you've selected the area you want, release your mouse or trackpad button. To cancel, press the Escape (esc) key before you release the button.
Find the screenshot as a .png file on your desktop.

If you have a Windows computer, take a look at the article below:


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