Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding.


How do I submit a corrected claim?

Sometimes an insurance payer will require that you re-submit a claim with corrections when it has been rejected or denied. This can easily be done by following these steps:

  1. From your Calendar homepage go to Billing > Insurance > Claims tab.
  2. Open the claim that needs to be corrected and resubmitted.
  3. Click Edit to Resubmit.
  4. Next click Edit & Resubmit New Claim when this option appears.
    Click the blue Edit & Resubmit button to start making corrections
  5. You can now edit the claim and make the necessary corrections.
  6. Next, scroll down to box 22 and make sure that the Resubmission option is checked.
    Scroll to box 22 and check the Resubmission box if it isn't already
  7. Finally, you’ll input the Payer Claim Number in the Original Ref. No. field. ThePayer Claim Number is assigned directly by the Insurance Payer. This number will auto-populate to this field if aPayer Claim Number has been received by SimplePractice. If aPayer Claim Number has not been received, please input the original claim number that can be found on the EOB you received from the payer.

Note: The Payer Claim Number can be found by clicking Payment Overview. For additional information please refer to this article: Payer Claim # vs. Clearinghouse Reference #.

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