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Eprescribing in SimplePractice from Luminello FAQs

Eprescribing in SimplePractice from Luminello FAQs

If you’re a transitioning Luminello customer using ePrescribe, ePrescribe will be available in your SimplePractice account the day after you transfer. In this guide, you’ll find answers to commonly asked questions regarding ePrescribing in SimplePractice from Luminello.

Important: Eprescribe is only currently available for existing Luminello customers who already ePrescribe. We'll be taking new enrollments for ePrescribe at a later date.

In this guide, we’ll cover:

Note: For more information on ePrescribing in SimplePractice from Luminello, see Navigating ePrescribe in SimplePractice from Luminello.


Can I access ePrescribe outside of the US?

There isn't a way to access ePrescribe outside of the US through SimplePractice. You can only access DrFirst from an IP address based in the United States. This means that you won’t be able to access the DrFirst ePrescribe window if you’re outside of the US.


Can I add a new ePrescriber to my SimplePractice account?

SimplePractice isn't accepting any new enrollments for ePrescribe or PDMP at this time. If the clinician is a part of your group practice, they’ll need to wait until enrollment opens at a further date.


Can I disable Clinical Alerts?

There isn’t a way to disable Clinical Alerts within DrFirst. These are required notifications setup for client safety.

If there are Clinical Alerts associated with your prescription, you’ll be prompted to acknowledge the alert before submitting. Click Acknowledge Alerts to bypass.

acknowledge.simplepractice.alerts.png


Can I edit practice-wide or clinician-specific service code rates?

You can edit the rate for service codes in your practice, and set a clinician-specific rate for each clinician in a group practice. To edit the rate for a service to be applied to all clinicians without a custom rate, select a service on the Services page, edit the Rate, and click Save.

To set a specific clinician’s default rate for a service, click the service on the Services page, select the Clinicians offering this service, adjust their Rate, and click Save.

The default rate will be applied when scheduling a new appointment. Once a clinician’s rate is changed, it won't automatically apply to their already scheduled appointments. If the clinician already has appointments scheduled, or has a recurring series of appointments scheduled, those can be deleted and recreated. Once recreated, the new rate will apply.

Clinicians with basic access don’t have the permission to view the service fees or client owes amounts for their appointments. For more information on setting default rates for specific clinicians or clients, see Setting default rates for clinicians.


Can I remove my DEA number?

It’s important to keep your DEA number populated at Settings > Profile > Clinical info so that you don’t lose ePrescribe access.

If you removed your DEA number for any reason, please re-add it at Settings > Profile > Clinical info as soon as possible.


Can I use the iPrescribe mobile app to ePrescribe?

The iPrescribe mobile app isn’t available to SimplePractice customers. All ePrescribing occurs in the SimplePractice web version.

Note: If you were previously ePrescribing with the iPrescribe app when using Luminello, you can continue to use it; however, SimplePractice is unable to offer support with the iPrescribe app. You can reach out to DrFirst directly for further assistance.


Can I use the SimplePractice mobile app to ePrescribe?

There isn't away to access ePrescribe on the SimplePractice mobile app. All ePrescribing occurs in the SimplePractice web version. 


How do I add another token?

In order to add another token through the DrFirst panel in SimplePractice, you’ll need access to an existing active token, either a hard token or soft token like the Symantec app. 

If you don’t have access to an existing active token, you’ll have to complete an expedited IDP using your EPCS Dashboard credentials to be able to add another token. 

If you have access to an existing active token and would like to add another token to your ePrescribe account, you can at any time. To do this:

  • Open the DrFirst panel in SimplePractice
  • Click the hamburger menu in the upper left corner
  • Choose Utilities > Token Management

  • Enter your NPI # and passphrase 
  • Click Next

  • Use the dropdown menu to select an existing active token
  • Enter a one-time PIN (OTP) from the selected token
  • Click Submit
  • Select Tokens > Manage Tokens
  • Choose Add New Token

A new section will appear to add information for the new token:

Field Enter/Select
Token Manufacture Symantec
Token Issuer DrFirst
Token Type OTP SOFT TOKEN or OTP HARD TOKEN
Token Nickname Add a nickname or description of the token (i.e. blue key fob)
Serial # / Credential ID
  • If you’re using a Symantec HARD token (keyfob): enter the Serial Number (S/N) on the back of the token without any spaces
  • If you’re using the Symantec VIP Access app SOFT token: enter the Credential ID that appears at the top of the screen without any spaces
One-time PIN (OTP) Enter the number generated on the hard token or the Security Code from the VIP Access app
  • Click Save

How do I disable or re-enable ePrescribe?

Before disabling your ePrescribe account, we recommend downloading an Activity Report in DrFirst. You won’t be able to access your ePrescribe account or any of its data once your ePrescribe account has been disabled. To do this, see How do I perform a data export for ePrescribe?

To disable or re-enable ePrescribe in your SimplePractice account, please reach out to our team so that we can help you further.


How do I give ePrescribe access to a non-clinical team member?

You can give a “clinical staff” role in DrFirst to a team member in your group practice, so that they can queue prescriptions or send prescriptions to pharmacies (non-controlled substances only) on your behalf. First, you’ll need to update this team member’s role to clinician with entire practice access, if they aren’t already. To do this: 

  • Navigate to Settings > Team > Team members
  • Click the name of the team member
  • Under Role info, click Edit
  • Check the box for Clinician and select Entire practice
  • Click Continue

  • Add additional permissions as needed
  • Click Continue
  • Review the changes to your subscription plan
  • Click Save changes

 Note: Adding an additional clinician costs $59/month. For more information, see Adding and managing team members. For “clinical staff” roles in DrFirst, the $49/month ePrescribing fee is waived.

Once this team member has been added as a clinician with entire practice access, reach out to our team so we can help you further.


How do I perform a data export for ePrescribe?

To perform a data export in DrFirst, you can export an Activity Report.

  • Navigate to the DrFirst panel in SimplePractice
  • Click the hamburger menu in the upper left corner
  • Choose Reports > Activity Report

  • Use the dropdown menu to select yourself
  • Choose Date Range
  • Use the dropdown menus to select a Start Date and End Date
  • Click Create Report

You can click the printer icon to print the report or download it as a PDF for your records.


How do I request a replacement hard token?

It costs $40 + tax to request a replacement hard token. This one-time fee is charged to the credit card on file for your SimplePractice subscription. To request a replacement hard token, please reach out to our team.

The initial hard token that you set up during EPCS registration and completing IDP was covered by DrFirst and free of charge. The cost to replace that hard token is $40 + tax.

Important: If you lost or don’t have access to your hard token and don’t have a backup token set up like a soft token through the Symantec app, you’ll have to go through IDP to be able to set up your new token.


How do I reset my Signature Password?

Your Signature Password is used to send all prescriptions in DrFirst. If you’re sending a controlled substance, you’ll also be asked to provide your passphrase and your one-time PIN(OTP) from your selected token.

To reset your Signature Password, reach out to our team.


How do I setup cross-coverage in my group practice?

In order for another ePrescribing clinician in your practice to ePrescribe on your behalf, you can add the clinician to the client’s Clinicians granted access list. That way, the other ePrescribing clinician in your group practice has access to the client’s profile, including their Medications tab.

To add a clinician to a client’s Clinicians granted access list, see Granting clinician access.

Note: There isn’t a way to add clinicians to a client’s Clinicians granted access list in bulk. However, to grant another ePrescribing access to the Medications tab for all clients, you can update their team member role to clinician with entire practice access. To update a team member’s role, see Updating a team member’s role or access level.

Only the primary clinician will receive ePrescribe alerts for the client.


How much does ePrescribe cost?

Your ePrescribe enrollment has rolled over from Luminello to SimplePractice so the one-time setup fee has already been paid. Eprescribe will cost $49 per month per clinician and will appear on your next invoice.


I entered free text by accident. How do I fix it?

It’s important to select medications and allergies from the list provided and not to enter medications or allergy as a free text. Medications and allergies in the list provided in DrFirst are coded to undergo clinical and formulary screening. Free text medications and allergies won’t undergo the same screening.

If you choose a free text medication, you’ll receive a red alert notification after selecting it.

freetext.simplepractice.medication.png

To fix this and choose a medication from the list provided, click Cancel.

If you choose a free text allergy, you’ll receive a yellow alert notification after selecting it.

freetext.simplepractice.allergy.png

To fix this, delete the allergy and select the one from the list provided.


I want to change my Signature Password. How do I do that?

If you know your Signature Password and want to change it, you can update it within the DrFirst panel. To do this:

  • Open the DrFirst panel in SimplePractice
  • Click the hamburger menu in the upper left corner
  • Choose Settings > Signature Password

  • Enter your Current Signature Password and your New Signature Password twice
  • Click Save

Note: If you forgot your Signature Password and need to reset it, see How do I reset my Signature Password?


Is height and weight required?

Clients who are minors, 18 years or younger, are required to have height and weight entered in their ePrescribe client information.

Clients who are adults, 19 years or older, aren’t required to have height and weight entered.


What are ePrescribe alerts? How do I address them?

To view your practice ePrescribe alerts:

  • Click ePrescribe

eprescribe.simplepractice.calendar.png

  • Click View next to the alert you’d like to see
  • Choose the x to remove the ePrescribe alerts slide out

Pending prescriptions

Pending prescriptions will appear in the ePrescribe alerts slide out when a prescription has been written, but hasn’t been sent to a pharmacy yet. To address a Pending prescription ePrescribe alert:

  • Click ePrescribe
  • Choose View next to Pending prescriptions

view.simplepractice.pendingprescriptions.png

  • The Prescription Summary page in DrFirst will appear
  • Each client will be listed and their prescription that’s waiting to be sent to the pharmacy

prescription.simplepractice.summary.png

    • To edit the prescription, click the pencil icon
    • To favorite the prescription, click the star icon
    • To delete the prescription, click the trash can icon
  • To send the prescription, click Send
    • To send and print a copy, click Send & Print
    • To print only, click Print don’t Send
    • To sign only, click Sign don’t Send

Pharmacy requests

Pharmacy requests will appear in the ePrescribe alerts slide out when a pharmacy has sent over a request. To address a Pharmacy request ePrescribe alert:

  • Click ePrescribe
  • Choose View next to Pharmacy requests

views.simplepractice.pharmacyrequests.png

  • The Pharmacy Messages page in DrFirst will appear
  • Each client will be listed with their prescription and additional details of the request from the pharmacy
  • Examples of pharmacy requests include but aren’t limited to:
    • Generic substitution request
    • Prescription change request
    • Renewal request

renewal.simplepractice.request.png

  • Under Response, choose an Action
  • Add any additional required fields or notes for the pharmacist
  • Click Send

send.simplepractice.renewal.png

Tip: Click the +/- to expand/shrink menus in DrFirst.


What ePrescribe data will be migrated from Luminello into SimplePractice?

The following ePrescribe data will be/was automatically transferred in the migration:

  • Your ePrescribe enrollment
    • This includes your already completed identity proofing
  • Your Prescription Drug Monitoring Program (PDMP) enrollment
    • Your sign up will transfer automatically
  • Your Electronic Prescriptions for Controlled Substances (EPCS) enrollment
    • Your sign up will transfer automatically
  • Your ePrescribe settings
    • For example, your favorite medications
  • Your client’s demographic information
    • Including active/inactive medications
  • Your existing hard token and soft token for controlled substances
    • No need to request a new one
  • Your Signature Password


When will I receive ePrescribe alerts?

Luminello generated an email for pharmacy notifications, including for refills, changes, and cancellations. 

In SimplePractice, you’ll also be notified by email with a link to sign in and view the alert.

Note: These ePrescribe alert emails are required and can’t be disabled. 

These ePrescribe alerts are updated every 20 minutes and the quantity is in red next to ePrescribe in the left panel.

You can see how much time has passed since the last update under ePrescribe alerts.

For more information, see What are ePrescribe alerts? How do I address them?


Where can I view an ePrescribe demo?


Which team members can access a client’s Medications tab?

Only clinicians designated as the Primary clinician or Clinicians granted access can view a client’s Medications tab. To add a clinician to a client’s Clinicians granted access list, see Granting clinician access.

If a clinician isn’t the client’s designated Primary clinician and isn’t checked on the Clinicians granted access list, they won’t be able to access the Medications tab. Non-clinical team members such as practice managers, practice billers, and practice schedulers, also won’t have access to the client’s Medications tab or the DrFirst panel.

To grant another ePrescribing clinician access to the Medications tab for all clients, you can update their team member role to clinician with entire practice access. To update a team member’s role, see Updating a team member’s role or access level.


Why do I see more ePrescribe alerts than I did in Luminello?

In Luminello, ePrescribe alerts excluded pending prescriptions. However, in SimplePractice ePrescribe alerts will include pending prescriptions. 

This means that you may see more ePrescribe alerts for pending prescriptions in SimplePractice.

 


Why isn’t ePrescribe available to use after my data transfer?

If you were ePrescribing in Luminello, you’ll be able to ePrescribe in SimplePractice once your data transfer is complete. Please note it may take up to 24 hours after your data transfer for your ePrescribe details to fully transfer.

If it’s been longer than 24 hours after your transfer date, please submit an email help request so our team can assist you.

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