SimplePractice offers 3 repackaged subscription offers, so you can choose the one that includes the features best suited to help run your practice.
The repackaged subscription offers are:
- Starter
- Begin with everything you need to get your practice up and running. Starting at $49/mo.
- Essential
- Build a bigger caseload while simplifying administrative work. Starting at $79/mo.
- Plus
- Run your practice with a plan designed to streamline your business as you grow. Starting at $99/mo.
Note: Email, voice, and text templates and reminders aren’t customizable for trial customers. To customize templates and reminders during your trial, add a credit card by navigating to Settings > Practice > Plan info. For more information, see Updating your credit card information.
Once you've signed up for a free 30-day trial of our platform, you can choose to enter your credit card information at any time. Once your trial period ends, you’ll be billed your plan rate on a month-to-month basis.
Our View plans page details all of the differences between the 3 plans, but you can find a breakdown of the fees associated with specific features below, as well as answers to frequently asked questions. In this guide, we’ll cover:
Team members
For solo practices, you can select from any of the three plans: Starter, Essential, or Plus.
Additional team members can only be added on the Plus plan. To create a group practice in SimplePractice, select the Plus plan and then you can add team members.
On the Plus plan, you can:
- Add practice billers, practice schedulers, or supervisors for free
- Add an unlimited number of clinicians for $69/month per clinician
- Add a practice manager for $39/month per person
Insurance billing
When billing insurance electronically through SimplePractice, you’ll be charged for successfully submitted claims and requesting insurance status checks.
Each month, the Essential plan includes 10 free claim submissions, and the Plus plan includes 35 free claim submissions.
- Beyond what’s included in your subscription plan, electronic insurance claim submissions have a tiered payment structure based on how many claims you submit each month
Note: You can file claims on the Starter plan for $0.50 per successful claim.
You may be charged for each successful insurance status check. For more information, see Coverage Reports in SimplePractice.
Additional features
- Telehealth is included in the Starter, Essential, and Plus plans at no additional cost.
- Wiley Treatment Planners are included in the Plus and Essential plans at no additional cost.
- Appointment reminders are included in the Essential and Plus plans at no additional cost.
- Appointment reminders are not available on the Starter plan. However, if Telehealth is enabled, clients can still receive Telehealth reminders.
- You can add an unlimited number of clients for free on all subscription plans.
- Group appointments with Telehealth is included in Plus at no additional cost.
Note: For a complete list of features included on each plan, please refer to our View plans page. You can also see Understanding repackaged subscription offers to learn more.
Credit card processing
If you're planning to accept credit card payments through our integrated payment processing system, see Getting Started with Online Payments.
Our credit card processing system is fully PCI-compliant, giving you the ability to store cards securely, and saving you time with automated payment options. The integration fee is 3.15% + $0.30 for each successful transaction - and that's across the board, whether you're running the card at the time of service or if you've stored the card to charge at a later time. Some card processors may offer a lower fee for card-in-hand transactions, but a much higher one for card-absent transactions.
FAQs
- Do you offer refunds?
- Do you have a referral program?
- What happens if I change plans or upgrade my trial account?
- Can I put my account on hold?
- Can I file claims during my 30-day free trial?
- How can I see a breakdown of all insurance billing charges in my account?
- What claims and insurance status checks am I being charged for?
Do you offer refunds?
SimplePractice provides a 30-day free trial. After your trial, you have the option to sign up for a paid SimplePractice account. If changing from one plan type to another results in a credit on your account, we’ll automatically apply that credit to your subscription.
Note: We do not provide refunds.
We clearly provide our refund policy to you in Section 24 of our Terms of Service:
"Upon termination or expiration of this Agreement (which will automatically result in termination of Your Account), You will not receive any refund of any amounts previously paid and You will remain liable for any charges incurred or unpaid amounts owed by You to SimplePractice."
Prior to making a change to your subscription, you'll see a modal that reminds you of our no-refund policy. You can cancel your subscription at any time, but you’re responsible for any charges already incurred.
Do you have a referral program?
You can refer your colleagues to SimplePractice and earn $200 credits toward your subscription plan. To do this, use our automated referral system that is located in your SimplePractice account when you click Get $200 off your next bill in the top navigation bar.
You can invite people right from SimplePractice, and even send your custom referral link to your X followers or Facebook friends.
If colleagues you invite sign up for a paid SimplePractice account, you both get a $200 credit applied to your subscription. When signing up, make sure that your colleague clicks on the referral link before creating a free trial account. This $200 credit will apply to the next billing cycle on your account after your referee makes their first subscription payment.
Learn more about referring a colleague .
What happens if I change plans or upgrade my trial account?
You can change your subscription plan at any time. If you upgrade your subscription plan, your account will be charged the pro-rated difference. If you choose a less expensive plan or remove certain features, your account will be credited the pro-rated difference. To compare plans, please see our View plans page. For instructions on changing your plan, see SimplePractice subscription billing information.
Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner's Club cards as a form of subscription payment.
Can I put my account on hold?
SimplePractice does not offer a way to put your account on hold. If you’d like to reduce your monthly subscription cost, you can switch to a lower subscription plan. Our Starter plan is the lowest priced available SimplePractice subscription at $49/month. This plan offers HIPAA-compliant storage of all of your data and client PHI, while still giving you the flexibility to easily access client records when the need arises.
Note: If you’ll be taking a leave of absence, see Preparing your SimplePractice account for a leave of absence.
Please note that you’ll lose access to the following features if you switch to the Starter plan:
- Secure Messaging
- Appointment reminders (except Telehealth email and text reminders)
- Appointment-request Widget
- Administrative notes
- Custom note templates
- Any previously created customized templates will be stored and become available for use again if you choose to upgrade your plan in the future
- Wiley Treatment Planners
- Integrated ERAs/EOBs
- Automated ERA recording
- Team members
Note: See SimplePractice subscription billing information to learn more about making changes to your subscription plan.
Can I file claims during my 30-day free trial?
During your 30-day free trial, you can submit as many insurance claims as you’d like at no charge.
Note: Certain payers require an accepted claim filing enrollment to submit insurance claims. To submit an enrollment during your trial, see Can I submit enrollments during my trial?
How can I see a breakdown of all insurance billing charges in my account?
Your SimplePractice monthly subscription invoice will include a breakdown of all insurance billing charges, including the rate at which each submitted claim was billed.
To view insurance billing charges for your current billing period:
- Navigate to Settings > Practice > Plan info
- Next to Upcoming bill, click View upcoming bill
To view insurance billing charges for past billing periods:
- Navigate to Settings > Practice > Plan info
- Scroll down and click the triangle to expand the SimplePractice receipts section
- Click the eye icon next to the receipt for the billing period in question
What claims and insurance status checks am I being charged for?
Claims that have generated insurance charges and successful insurance status checks can be viewed in the Filed claims and Coverage Reports reports. To access these reports:
The date ranges in these reports can be adjusted to review a specific billing period.