We’re updating our subscription plans with features we’ve developed in response to customer feedback. These bring additional value to help you run your practice more efficiently.
In this guide, we’ll cover:
- What will my new subscription price be?
- What’s the difference between the old and updated plans?
- When will the updated plans and prices take effect, and do I have to take any action?
- Do I need to refresh the page to get the updated plan when my account is migrated?
- Will I be interrupted or lose any work when my account is migrated?
- Why are you increasing prices?
- How much will it cost to bill insurance?
- What is the premium phone support line and how can I access it?
- How will this impact my group practice?
- Can I keep my current plan with the existing features and current price?
- What if I switch to a different plan before my billing date?
- How does your pricing compare to other EHRs?
- Will you be increasing prices again in the future?
- Does the updated Starter plan include appointment reminders?
To learn more about the features included in each plan and answers to frequently asked subscription-related questions, see Which subscription plan is right for me? and SimplePractice pricing and subscription FAQs. For additional questions, contact our Customer Success team.
What will my new subscription price be?
Each account will be migrated automatically to the corresponding plan. For example, if you’re currently on the Plus plan, your account will be migrated to the updated Plus plan. The price for each updated subscription plan is:
- Starter: $49/month
- Essential: $79/month
- Plus: $99/month
- For details on the price for added clinicians, see Plus plan below.
Note: For more information, see our Pricing page.
What’s the difference between the old and updated plans?
Each subscription plan has been updated with features to help you run your practice. See the updated subscription plans:
Note: For more information, see our Pricing page.
Starter plan
The updated Starter plan includes everything in the existing Starter plan, plus added features, such as:
- Online appointment requests, previously only available on Essential and Plus
- Telehealth now included, previously available as an add-on for $15/month for Starter and included on Essential and Plus
- Automated Payment Report (ERA) recording, previously only available on Essential and Plus
- Electronic claim filing for $0.50/claim, previously only available on Essential and Plus
- Manual insurance status checks for $0.25/check, previously only available on Essential and Plus
- Monarch directory, previously only available on Essential and Plus
- Professional Website, previously only available on Essential and Plus
Tip: We’ve also created an interactive demo for you to explore these features, which you can view in our Starter plan interactive demo.
Essential plan
The updated Essential plan includes everything in the Starter plan, plus features designed to help simplify your practice, such as:
- Calendar sync, previously only available on Plus
- Advanced calendar filters, previously only available on Plus
- Client waitlist, previously only available on Plus
- Wiley Treatment Planner now included, previously available as a $15/month add-on and included on Plus
-
Group appointments and group Telehealth available as a $20/month/clinician add-on
- Group appointments was previously only included on Plus
- Electronic claim filing with 10 claims included per month, with additional claims on a tiered payment structure based on how many claims you submit each month
- 11-250 claims: $0.35/claim
- 251-600 claims: $0.33/claim
- 601-1000 claims: $0.31/claim
- 1000+ claims: $0.29/claim
- Manual insurance status checks for $0.15/check
Tip: We’ve also created an interactive demo for you to explore these features, which you can view in our Essential plan interactive demo.
Plus plan
The updated Plus plan includes everything in the existing Plus plan, plus additional features and support options, such as:
- Advanced calendar sync, coming soon
- Group Telehealth now included, previously available as a $15/month/clinician add-on
- Group appointments included
- Electronic claim filing with 35 claims included per month, with additional claims on a tiered payment structure based on how many claims you submit each month
- 36-250 claims: $0.25/claim
- 251-600 claims: $0.23/claim
- 601-1000 claims: $0.21/claim
- 1000+ claims: $0.19/claim
- Manual insurance status checks now included, previously $0.05/check
- Automatic insurance status checks now included
- Premium phone support line
- The price for added clinicians is determined by the number of clinicians in your practice:
- 2 to 5 clinicians: $74/clinician/month
- 6 to 15 clinicians: $72/clinician/month
- 16 or more clinicians: $69/clinician/month
- Note: Billers, supervisors, and schedulers can still be added for free, and practice managers can be added for $39/manager/month
Tip: We’ve also created an interactive demo for you to explore these features, which you can view in our Plus plan interactive demo.
When will the updated plans and prices take effect, and do I have to take any action?
Each account will be migrated automatically to the corresponding plan on your subscription billing date on or after March 3, 2025 at 9 AM PT, and no action is required on your part. For example, if you’re currently on the Plus plan, your account will be migrated to the updated Plus plan.
Do I need to refresh the page to get the updated plan when my account is migrated?
No. After your account is migrated to your updated plan, you won’t need to refresh the browser page to see your new plan.
Will I be interrupted or lose any work when my account is migrated?
No. If you’re using your account when it’s migrated, your work will not be interrupted.
Why are you increasing prices?
We understand subscription plan changes can significantly impact you so we’ve been careful to make these decisions with our customers' input. The plan and pricing adjustment delivers the value we heard customers wanted, while also enabling us to further invest in supporting your success with more features and functionality. For information on the updates to the features in each plan, see What’s the difference between the old and updated plans? above.
How much will it cost to bill insurance?
For an outline of the cost for electronic claim filing and requesting insurance status checks, see What’s the difference between the old and updated plans? above.
What is the premium phone support line and how can I access it?
The premium phone support line is available for paid customers on the updated Plus plan, and allows for faster access to our phone support team. Existing customers automatically migrating to the updated Plus plan will receive an email on their billing date on or after March 3, 2025 with information on accessing the premium phone support line. For more information, see Premium phone support line.
How will this impact my group practice?
On your billing date on or after March 3, 2025, you’ll notice more features added to your Plus plan, such as:
- Group Telehealth now included, previously available as a $15/month/clinician add-on
- New dedicated premium phone support line
- Manual insurance status checks now included
- Automatic insurance status checks now included
- Advanced calendar sync coming soon
The base subscription price for the Plus plan remains $99/month, and the price to add clinicians is determined by the number of clinicians in your practice:
- 2 to 5 clinicians: $74/clinician/month
- 6 to 15 clinicians: $72/clinician/month
- 16 or more clinicians: $69/clinician/month
- Billers, supervisors, and schedulers can still be added for free, and practice managers can be added for $39/manager/month
Note: See What’s the difference between the old and updated plans? above for an outline of additional feature updates to the Plus plan. For more information, see our Pricing page.
Can I keep my current plan with the existing features and current price?
While you can’t opt out of the updated subscription plans and prices, you have the option to switch plans at any time by navigating to Settings > Practice > Plan info to choose the plan that best suits your practice.
What if I switch to a different plan before my billing date?
If you upgrade your subscription plan before your billing date between March 3, 2025 and April 3, 2025, your account will be charged the pro-rated difference. If you choose a less expensive plan or remove certain features, your account will be credited the pro-rated difference. On your billing date you’ll get access to and be charged for the new plan, which will be reflected on your next subscription invoice. For example, if you switch to the current Starter plan, you’ll be automatically migrated to the updated Starter plan.
How does your pricing compare to other EHRs?
While we can’t speak on behalf of a third party, the premium you pay is for all the functionality provided to grow your practice. Our subscription plans have been designed based on feedback from customers and our pricing represents the value of the functionality offered in your plan. In addition, our Customer Success team makes up more than 50% of our company, and we’re proud that we have employees who bring firsthand experience from across the health and wellness industry.
Will you be increasing prices again in the future?
While we can’t say at this time whether we’ll increase our prices again in the future, we can promise that we’re committed to continuing to offer transparent and fair prices, and that we’ll continue to enhance our product and build additional features based on our customers’ needs. See our Pricing page for an overview of the features included in each plan.
Does the updated Starter plan include appointment reminders?
The updated Starter plan does not include non-Telehealth appointment reminders. However, clients can still receive Telehealth reminders.