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Mobile App FAQs

Here are the answers to several frequently asked questions about the SimplePractice mobile app available on iOS and Android devices:


What devices are supported by the SimplePractice mobile app?

We have 2 versions of the app: one for iPhones and one for Android mobile devices.

For iPhone: Use at least iOS 12.

For AndroidUse at least Android 6.0.

SimplePractice supports the most recent releases of iOS and Android. Apple and Google do not support all devices in each software update and will periodically discontinue support for older devices. Accordingly, SimplePractice also discontinues support for older devices. To guarantee that you have the best SimplePractice experience, we highly recommend that you purchase recent models of these devices.

If you are not sure what iPhone device you currently own, please follow Apple's guide on identifying your device: Identify your iPhone Model.


What can be done on the app?

The SimplePractice mobile app gives you access to many features that can help you with the day-to-day of your practice. There are some, features, however, that can only be accessed from the web version.

Here are the main differences:

 Feature

 Can do with the
 mobile app
 & the SimplePractice web app

 Can only do on
 the SimplePractice web app

See all past progress notes

 

x

See some past progress notes

x

 

See my calendar

x

 

See my team's calendar

 

x

Write a note using the standard DAP or SOAP format, and use "load previous" feature

x

 

Write a note using a customized Structured Note

x

 

Write an Administrative Note

x

 

Send a Secure Message to a client

x

 

Send a Secure Message to a team member

x

 

Schedule an appointment

x

 

Delete or edit a client’s appointment

x

 

Add a client’s credit card information

x

 

Add a client payment via Stripe

x

 

Update a client’s contact information

x

 

Update a client’s billing information

x

 

Lock a note

x

 

Send an intake packet to a new client

x

 

Take a picture of a client’s insurance card

x

 

Upload an image of a client’s ID card to their account

 

Reset a client’s password for the Client Portal

 

x

Dismiss reminders

x

 

Manual appointment reminders

x

 

Use AirPrint

x  

Tip: To learn how to use the SimplePractice mobile app for iPhones, please see: Getting started with the SimplePractice mobile app for iOS


Can I expect the same level of security on the SimplePractice mobile app as on the web app?

Absolutely! To learn about all of the steps we take to ensure the security of your data, please see the information found here: SimplePractice Trust and Security.


Can I perform a security check for my SimplePractice mobile app?

The iOS version of the SimplePractice mobile app allows users to perform a security check. This provides additional details on how to improve the security of your device based on: 

  • iOS version
  • SimplePractice mobile app version
  • Touch ID or Face ID 
  • Screen Lock
  • Jailbroken device

Can I use Dark Mode for my iPhone?

The SimplePractice mobile app for iOS is available in Dark Mode. This will automatically reflect on your iPhone based on your device's settings. 


Why is the app so slow on my iPhone?

Slow app? Here's what to try first:

  • Clear the app cache: Swipe left to open the right sidebar.
  • Tap Settings, then Clear Cache.
  • Tap Settings, then Sync.
  • Tap Settings, then Security Checkup to check if your SimplePractice app and iOS are up to date.

Here are some other things to check:

If the problem persists, please contact our Customer Success team.

 


The calendar in the app isn’t updating when a client cancels.

Here's what to try first to fix this issue:

  • Manually synchronize the latest changes: Swipe left to open the right sidebar. Tap Sync your account.
  • Clear the app cache: Swipe left to open the right sidebar. Tap Settings, then Clear Cache.
  • Check if your app and iOS are up to date. Tap Settings, then Security Checkup.

Here are some other things to check:

If the problem persists, please contact our Customer Success team.

 


If I delete the app, will I lose all my data?

No, when you delete the app, no data or information will be lost.


Can I see earlier progress notes on the app?

With the app, you will only be able to see notes for the past 30 days. Notes older than 30 days can only be viewed from the SimplePractice website.


Can billers/schedulers use the app?

No, the app is intended for clinicians only.


Can I upload Member ID cards on the app?

Yes, you can take a picture with your mobile device and upload it on the Client Info screen.


Is there an app for iPad?

No, we do not currently offer an app for the iPad. However, you can open a safari browser on your iPad and use SimplePractice by navigating directly to: https://secure.simplepractice.com.


Can I use a stylus to write notes on the mobile app?

Yes, by using a Google Handwriting Input or any other third-party keyboard on Android and by using third-party keyboards. 

Note: In order to protect your privacy, please make sure your third-party keyboard doesn’t have a full access to your data.

How to check that on iOS:

   1. Go to Settings > General > Keyboard > Keyboards > [Name of keyboard].
   2. Allow Full Access (should be switched off). Unfortunately, there is no way to
      determine how third-party keyboard uses your input data.


What happens to my schedule when I'm traveling?

When using the mobile app, the calendar will automatically adjust to match the time zone that you're currently located in. This is determined by the clock on you mobile device. This does not affect your practice time zone setting in My Account > Settings > Practice Details

If you're traveling outside of your regular time zone and you want to view your appointments at the time that they were originally scheduled, we recommend logging into your SimplePractice account on the browser app of your device. 

Note: To learn more about setting your practice time zone, see Setting your practice time zone

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