Community

Mobile App FAQs

Here are the answers to several frequently asked questions about the SimplePractice mobile app available on iOS and Android devices:


What devices are supported by the SimplePractice mobile app?

We have 2 versions of the app: one for iPhones and one for Android mobile devices.

For iPhone: SimplePractice supports only the most recent release of iOS. Apple does not support all devices in each release of iOS and will periodically discontinue support for older devices. Accordingly, SimplePractice also discontinues support for older devices. To guarantee that you have the best SimplePractice experience, we highly recommend you purchase the most recent model of iPhone.

If you are not sure what device you currently own, please follow Apple's guide on identifying your device: Identify your iPhone Model


What can be done on the app?

The SimplePractice mobile app gives you access to many features that can help you with the day-to-day of your practice. There are some, features, however, that can only be accessed from the web version.

Here are the main differences:

 Feature

 Can do with the
 mobile app
 (& the SP webapp)

 Can only do on
 the SP webapp

See all past progress notes

 

x

See some past progress notes

x

 

See my calendar

x

 

See my team's calendar

 

x

Write a note using the standard DAP or SOAP format

x

 

Write a note using a customized “structured” note

Planned

x

Send a secure message to a client

x

x

Send a secure message to a team member

x

x

Schedule an appointment

x

 

Delete or edit a client’s appointment

x

 

Add a client’s credit card information

x

 

Add a client payment via Stripe

x

 

Update a client’s contact information

x

 

Update a client’s billing information

x

 

Lock a note

x

 

Send an intake packet to a new client

x

 

Take a picture of a client’s insurance card

x

 

Upload an image of a client’s ID card to their account

 

x

Reset a client’s password for the Client Portal

 

x

 


Can I expect the same level of security on the SimplePractice mobile app as on the web app?

Absolutely! To learn about all of the steps we take to ensure the security of your data, please see the information found here: SimplePractice Trust and Security.


Why is the app so slow on my iPhone?

Slow app? Here's what to try first:

  1. Clear the app cache: Swipe left to open the right sidebar.
  2. Tap Settings, then Clear Cache.
  3. Delete the app, then reinstall it.

Here are some other things to check:

  • Make sure you are using the most updated version of the app (find the app in the app store and see if an update is available)
  • Make sure that the iOS version is current
  • Make sure that the SimplePractice application is up to date
  • Make sure that you have at least 1GB of available storage
  • Make sure that you have a reliable connection to WiFi or Cellular data

If the problem persists, please contact our Customer Success team.


The calendar in the app isn’t updating when a client cancels.

Here's what to try first to fix this issue:

  1. Manually synchronize latest changes: Swipe left to open the right sidebar. Tap Sync your account.
  2. Clear the app cache: Swipe left to open the right sidebar. Tap Settings, then Clear Cache.
  3. Delete the app, then reinstall it.

Here are some other things to check:

  • Make sure you are using the most updated version of the app
  • Make sure that the iOS version is current
  • Make sure that the SimplePractice application is up to date
  • Make sure that you have at least 1GB of available storage
  • Make sure that you have a reliable connection to WiFi or Cellular data

If the problem persists, please contact our Customer Success team.


If I delete the app, will I lose all my data?

No, when you delete the app, no data or information will be lost.


Can I see earlier progress notes on the app?

With the app, you will only be able to see notes for the past 30 days. Notes older than 30 days can only be viewed from the SimplePractice website.


Can billers/schedulers use the app?

No, the app is intended for clinicians only.


Why can't I select my custom note template from the app?

Currently, when using the app, you can only create new notes using the general DAP & SOAP note forms. If you want to use a custom note template, you must use the SimplePractice website because the app does not currently allow access to custom note templates.


Can I upload Member ID cards on the app?

Yes, you can take a picture with your mobile device and upload it on the client info screen. However, we do not currently offer the ability to take a picture with your mobile device and directly upload the image(s) to the Billing and Insurance tab.

You can take a picture of the front & back of a client’s ID with your mobile device, but in order to add these images to the client’s account, you will need to sync the images to your computer, and then upload the images from your computer to the client’s account.


Is there an app for iPad?

No, we do not currently offer an app for the iPad. However, you can open a safari browser on your iPad and use SimplePractice by navigating directly to: https://secure.simplepractice.com.


Can I use a stylus to write notes on the mobile app?

Yes, by using a Google Handwriting Input or any other third-party keyboard on Android and by using third-party keyboards. 

Note: In order to protect your privacy, please make sure your third-party keyboard doesn’t have a full access to your data.

How to check that on iOS:

   1. Go to Settings > General > Keyboard > Keyboards > [Name of keyboard].
   2. Allow Full Access (should be switched off). Unfortunately, there is no way to
      determine how third-party keyboard uses your input data.

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