SimplePractice uses a clearinghouse to help facilitate communication between our customers and insurance payers. Our clearinghouse plays a key role assisting our customers with creating insurance enrollments, submitting claims, receiving documentation from payers, and more. In this guide, we’ll cover:
What our clearinghouse does
Our clearinghouse supports SimplePractice with enrollments, electronic claim filing, receiving Payment Reports, and creating new insurance payer connections.
Once an enrollment is submitted through SimplePractice, our clearinghouse works directly with the insurance payer to set up connections for claim filing. When a claim is submitted, our clearinghouse will review the claim for any errors and/or missing information before submitting it to the payer. If an error is found, we’ll notify you, so that you can make the corrections needed to resubmit the claim.
Note:To file claims or receive Payment Reports, you may need to submit an enrollment through your SimplePractice account. To learn how, see How do I submit an Enrollment to file claims or receive Payment Reports?
Contacting the clearinghouse
Customers with insurance-related questions should reach out directly to our SimplePractice support team, as our clearinghouse doesn’t have access to your SimplePractice account. If needed, our team will work directly with our clearinghouse for claim and/or Payment Report issues on your behalf.
Important: Please do not contact our clearinghouse directly.
The clearinghouse that SimplePractice works with is Eligible, Inc.