What are the minimum requirements for successfully using SimplePractice? 

With a reliable internet connection, you can securely access your SimplePractice account from a newer computer (laptop or desktop, both Apple and Windows), mobile device (iOS or Android), or tablet.

Though, to take advantage of all of SimplePractice's features and to ensure the security of your data, your device and browser will need to meet our minimum requirements for using SimplePractice.

We've actively chosen to only support certain browsers because the security of your clients' information and the ease of your SimplePractice experience is always top-of-mind for us.  

Important: If your device, browser, or operating system version (OS) does not meet the minimum requirements, the quality of your SimplePractice experience may be impacted. Above all else, using outdated technology can interfere with the security of your data. Additionally, our Customer Success team will not be able to assist with troubleshooting unless your device meets the minimum requirements.

Minimum requirements for your device

  • For computers (laptop or desktop - Apple, Windows, and Chromebook):
    • Use newer devices purchased in the last two years.
      • This is a security precaution as older devices can compromise your data more easily.
    • Use a computer that has at least a 2.5 GHz processor and 4 GB of RAM.
    • For Apple computers, we only support the following operating system versions:
      • macOS 10.14: Mojave (latest version, recommended)
      • macOS 10.13: High Sierra
      • macOS 10.12: Sierra
      • OS X 10.11: El Capitan
    • For Windows computers, we only support the following operating system versions: 
      • Windows 10 (latest version, recommended)
      • Windows 8
      • Windows 7

  • For mobile devices (iOS or Android):
  • For web browsers:

Tip: You can learn more about setting up your browser to successfully use SimplePractice here:  How to set up your browser for SimplePractice.

  • A reliable internet connection:
    • For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality.

Note: You must have an internet connection and cannot work offline. Any changes made while offline will not be saved to SimplePractice.

We know that keeping your clients' data safe and sound is a joint effort, so we appreciate you taking these necessary precautions.

A quick note: To make sure we're offering a smooth experience for your clients, the Client Portal does support Chrome, Firefox, Safari, Microsoft Edge, and Internet Explorer. It is a separate, optional site we've created that has different security and connectivity needs.

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