Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 


What do I do if my claim is denied?

A Denied status indicates that the payer processed the claim, but denied payment. This could be due to the way the claim was coded or because it's not a reimbursable claim based on your contract with the insurance company or the client's plan.

If you’re enrolled to receive payment reports, you can view the denial reason by clicking Claim Details at the top of the denied claim. Scroll down to the payment report and place your mouse cursor over the ? under Client Responsibility to display the denial reason.

Denied claim reason given by clicking ? icon

If you’re not enrolled in payment reports or if additional clarification is needed for the denied claim, please contact the payer directly and reference the Payer Claim #. The Payer Claim # is located at the top of the claim. The payer doesn’t provide our team with additional information regarding the denial.

Note: For additional information on how to submit a corrected claim, please refer to this guide: How to submit a corrected claim?


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