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SimplePractice mobile app troubleshooting

In case you’re experiencing challenges while using your SimplePractice Mobile App, we’re here to help. Below you’ll find common troubleshooting steps to take to make sure that your app runs smoothly:


Clearing your cache

Clearing the cache will allow your mobile app to refresh and sync existing data in your SimplePractice account. Please see this guide for instructions about clearing your cache: How do I clear my cache and sync the mobile app?


Updating the SimplePractice app

Always make sure that your SimplePractice mobile app is updated so that you can have the best user experience. For further instructions on how to update your app, please see the videos below:

  • Updating the SimplePractice app (iOS):
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  • Updating the SimplePractice app (Android):
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Checking and updating your device/OS version

If your mobile app is experiencing technical difficulties, you also should check that you have a compatible device and OS version. Here are the minimum requirements for mobile devices:

Here are video instructions on how to find your OS version:

  • Checking and updating your OS version (iOS):
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  • Checking and updating your OS version (Android):

Getting support

In case you’re still unable to resolve an issue with your mobile app experience, you can contact our Support team by clicking here. While our Support team is working with you, we recommend using the web browser within your mobile device to access your SimplePractice account.

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