In case you’re experiencing challenges while using your SimplePractice Mobile App, we’re here to help. Below you’ll find common troubleshooting steps to take to make sure that your app runs smoothly:
- Clearing your cache
- Using the Security Checkup
- Updating the SimplePractice app
- Checking and updating your device/OS version
- Getting support
Clearing your cache
Clearing the cache will allow your mobile app to refresh and sync existing data in your SimplePractice account. Please see this guide for instructions about clearing your cache: How do I clear my cache and sync the mobile app?
Using the Security Checkup
The Security Checkup feature allows you to see how secure your mobile device is, and it even provides additional details on how to improve your device security. This feature also identifies if your iOS and SimplePractice mobile apps are up to date.
Here's an example of what you'll see if your iPhone is very secure:
Here's an example of what you'll see if your iPhone's security needs improvement:
Here's an example of what you'll see if your Android device's security needs improvement:
Updating the SimplePractice app
Always make sure that your SimplePractice mobile app is updated so that you can have the best user experience. For further instructions on how to update your app, please see the videos below:
- Updating the SimplePractice app (iOS):
- Updating the SimplePractice app (Android):
Checking and updating your device/OS version
If your mobile app is experiencing technical difficulties, you also should check that you have a compatible device and OS version. Here are the minimum requirements for mobile devices:
Here are video instructions on how to find your OS version:
- Checking and updating your OS version (iOS):
- Checking and updating your OS version (Android):
In case you’re still unable to resolve an issue with your mobile app experience, you can contact our Customer Success team by clicking here. While our Customer Success team is working with you, we recommend using the web browser within your mobile device to access your SimplePractice account.