Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 

Community

Getting support with live chat

Due to the circumstances around COVID-19, we’ve made a thoughtful choice to temporarily offer Chat support only on Tuesdays, Wednesdays, and Thursdays, 7:00am-6:00pm Pacific Time, to better serve our customers and to improve response times. We will be evaluating when to bring this support option back fully as soon as possible, and will communicate this to our customers. Additionally, here are a few exceptions:

  • 10:30am-11:30am Pacific Time on Wednesdays
  • 9:00-10:00am Pacific Time on the second Thursday of each month
  • Holidays

To live chat with one of our specialists, follow these steps:

  • Click the Help button in the lower right corner of your SimplePractice account
    help.simplepractice.support.jpg

  • Click Get Help 
    gethelp.simplepractice.support.jpg
  • Type in your question and click Ask Question
    askquestion.simplepractice.support.jpg
  • Review the Help Center resources that appear and click Solved if they answer your question 
  • If you would still like to connect with a specialist, click Contact Support
    contactsupport.simplepractice.support.jpg
  • Click Chat 
    chat.simplepractice.contactsupport.jpg
  • Type in your question and click Start chat
    chatquestion.simplepractice.support.jpg

Questions we can answer via live chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:

Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues
Have more questions? Submit a request