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How to enable camera and microphone access for Telehealth

Telehealth by SimplePractice is built to run in your browser so your clients can access your video office by simply clicking a link. There’s no need for them to download another application on their computer. However, this does mean that your browser needs to have permission to use your camera and microphone. If you or your client are not able to hear or see each other, your browser might not be allowed to use your camera or microphone.

If so, you’ll want to follow the steps below to give your browser access to both your microphone and camera:


Chrome

On a Mac

  • Go to System Preferences > Security & Privacy > Privacy.
  • Choose the Camera and Microphone from the available options on the left and make sure that there is a checkmark next to Google Chrome giving it access to your camera and microphone.

On a PC

  • Go to Start > Settings > Privacy.
  • Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone).
  • Under Choose which apps can access your (camera/microphone), turn on for Google Chrome.

Within Chrome

  • Open Chrome
  • At the top right, click> Settings.
  • Scroll to the bottom and click Advanced.
  • Under Privacy and Security, click Content settings.
  • Click Camera and Microphone.
  • Make sure https://video.simplepractice.com is listed under Allow. If it's under Block, click the trashcan to the right.

Safari

  • Open Safari.
  • Go to Safari > Preferences.
  • For both the Camera and the Microphone:

Firefox

On a Mac

  • Go to System Preferences > Security & Privacy > Privacy.
  • Choose the Camera and Microphone from the available options on the left and make sure that there is a checkmark next to Firefox giving it access to your camera and microphone.

On a PC

  • Go to Start > Settings > Privacy.
  • Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone).
  • Under Choose which apps can access your (camera/microphone), turn on for Firefox.

Within Firefox

  • Click on the padlock in the URL bar at the top of the browser and click Permissions.
  • Next to Use the Camera and Use the Microphone choose Allow.

Once you've enabled your browser to access your camera and microphone, please close your browser and then restart it.

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