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SimplePractice Learning FAQs

SimplePractice Learning FAQs

SimplePractice Learning is a continuing education marketplace focused on offering high quality on-demand and live video courses on topics related to mental health care. 

In this guide, you’ll find answers to commonly asked questions about: 

Note: To learn more about getting started with your SimplePractice Learning account, see Getting Started with SimplePractice Learning.


Approvals

Is SimplePractice Learning an approved CE provider for my state and license type?

For more information about SimplePractice Learning’s continuing education approvals, see CE approval statements.

Are you approved by the California Board of Behavioral Sciences (BBS)?

While the BBS no longer approves CE providers directly, SimplePractice Learning is recognized as a CE provider by approval agencies accepted by the BBS, and our courses are accepted for California LMFTs, LPCCs, LCSWs, and LEPs.

How many CE hours can I earn online?

Some licensing boards allow you to earn all CE hours online, while others have different requirements. For questions about license renewal requirements, please contact your state licensing board.

Will your courses satisfy my law and ethics renewal requirement?

SimplePractice Learning offers several courses addressing law and professional ethics. These courses may count toward state requirements for continuing education in law and ethics. 

Note: The number of law and ethics CE hours required and the timeframe in which these hours must be earned vary by state. If you have additional questions, please contact your state licensing board.

Do you report to CE Broker?

SimplePractice Learning doesn’t report course completions to CE Broker. If your state licensing board uses CE Broker for continuing education tracking, you can download your course completion certificate from Dashboard > Certificates. You can then self-report your hours to CE Broker. To learn more, please see this CE Broker guide: Self-Reporting CE Courses to your Account.

Note: Your board may have specific rules and processes for using CE Broker. To learn more, please contact your state licensing board.

What should I do if I have more than one license? 

Many of our customers maintain two or more licenses. When you create an account, you’ll be prompted to provide your license information, which will appear on your CE certificates. 

Typically, CE hours can be used to fulfill requirements for multiple licenses, as long as they’re approved by each board.

You can list multiple license credentials in your account and have them appear on your CE certificates. To do this:

  • Navigate to the Dashboard of your SimplePractice Learning account
  • Select the Profile icon > Account > License info
  • Click Edit license information

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  • Enter your additional licenses under Any other licenses you want on certificates?
  • Click Continue to save your changes

Note: Any changes you make to your license information will update your existing course completion certificates. If you need your past certificates to reflect your old credentials, you can download them from the Certificates section of your Dashboard before making changes. 

What is your continuing education provider number?

See CE approval statements for SimplePractice Learning’s CE provider numbers.


Courses and certificates

What are the requirements for passing a course quiz? 

A score of 80% or higher on a course quiz is required to advance to the satisfaction survey and complete your course.

What happens if I fail a course quiz?

If you don’t earn a passing score, you can retake the quiz. Course quizzes can be retaken multiple times. 

You must successfully pass the course quiz to receive CE credit. Learners may be blocked from completing the course if they’re unable to pass the quiz within a reasonable number of attempts.

What are the minimum requirements for accessing the course player?

To access our course player, you need a reliable internet connection and an updated browser. 

The following web browsers are supported: 

On mobile devices (iOS or Android), the following mobile web browsers are supported:

  • Chrome (most recent 2 versions)
  • Safari (11 and above)
  • Samsung Internet (most recent 2 versions)

Note: If you’re having issues with video playback, try clearing your browser cache and updating your browser to the latest version.

Can I pause a course and resume it later?

Your progress will be saved as you complete each section of a course, and you can pause and resume at any time. To continue your course:

  • Navigate to Dashboard > My learning
  • Click Continue to open the course player

The menu on the left of the course player includes an outline of the course, where you can select the section of the course you’d like to navigate to. 

Can I restart a completed course? 

You can replay previously completed SimplePractice Learning courses at any time. To do this:

  • Navigate to Dashboard > Completed
  • Click View Course next to the course you’d like to restart

Note: A single course enrollment can only generate one completion certificate. While you can rewatch previously taken courses, you won't be able to receive additional CE credits for the course.

Can I access my courses offline?

While SimplePractice Learning courses can’t be downloaded for offline viewing, most courses include slides that you can download or print to reference outside of the course player. To learn how to access your course materials, see Navigating the course player

Does my access to courses expire?

Most SimplePractice Learning courses have an unlimited access period, unless stated otherwise in the course description. You can start, continue, or review your courses from the Dashboard.

Access to free courses does expire. Free courses are available for 90 days after enrollment. If you need additional time, you can contact our support team to request an extension.

Note: With SimplePractice Learning’s recent platform migration, your purchased courses were transferred automatically and can be accessed from your Dashboard on the new site. If a course is missing from your Dashboard, please contact our support team for assistance.

How do I access my course certificate(s)? How long will my certificate(s) be available?

You can access your course completion certificates from the Certificates section of your Dashboard. You can download a PDF version of each certificate for your records. 

Course completion certificates will only be generated after you complete each section of a course, including the quiz and satisfaction survey. We keep records of all course completions for at least 5 years. During this time, you can access your certificates from your SimplePractice Learning account. 

Note: In August 2022, SimplePractice Learning transitioned to a new platform. Up to 5 of your most recent certificates were transferred automatically in this move. You can access these Certificates Issued before August 15, 2022 by navigating to Dashboard > Certificates in your account on the new site. For help accessing additional certificates, please contact our support team.

How can I adjust information on my course certificate? 

To update the license information listed on your course certificate:

  • Navigate to the Dashboard of your SimplePractice Learning account
  • Select the Profile icon > Account > License info
  • Click Edit license information
  • Enter your corrected details
  • Click Continue to save your changes

Note: These updates will apply to all course completion certificates. If needed, you can download certificates before making these changes. You can access your certificates from the Certificates section of your Dashboard.

If you need other details corrected on your certificate, please contact our support team.

Why isn’t my whole certificate printing?

When using Chrome, your printer may automatically adjust to only print the left quadrant of a certificate. To adjust your printer settings to print the whole certificate:

  • Download the certificate from Dashboard > Certificates
  • Select Print > More settings
  • Click Scale > Fit to printable area

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How do I provide feedback?

We gather feedback in a variety of ways to continually improve and expand our course offerings. To provide feedback about a specific course, complete the satisfaction survey at the end of the course. For general feedback, including suggestions for future course offerings, you can submit a help request through the ? Help button in your SimplePractice Learning account.

What is your complaint or grievance policy?

Grievances can be submitted to learning@simplepractice.com. We will respond to all grievances in a reasonable, ethical, and timely manner. For our full grievance policy, see Continuing education grievance procedure.

Do you provide disability accommodations?

SimplePractice Learning will take reasonable steps to respond to requests for disability accommodations in accordance with the Americans with Disabilities Act (ADA). Examples of reasonable accommodations include written transcripts of audio or video components of courses, and large-type or audio versions of printed materials.

To submit a request for disability accommodations, contact our support team. All requests are evaluated by our Education Director, who will make the final determination on what accommodations will be provided.

While we strive for accessibility for all our course offerings, accommodations may take up to 90 days to provide. This includes accommodation requests for live courses. 

Note: All SimplePractice Learning course videos include closed captions and searchable transcripts.


Payments and refunds

What is your refund policy?

SimplePractice Learning does not provide refunds for on-demand courses.

If you register for a live course but are unable to attend, we’ll refund you the purchase price, minus a $15 administrative fee. The refund must be requested within 3 days of submitting payment and more than 7 days prior to the event. Payments made within 7 days of an event are non-refundable. 

Note: All live courses are recorded. If you enroll in a live session but are unable to attend, you'll receive access to the recorded version and may receive the same CE credit. The recorded version will not count toward a live instruction requirement for license renewal. 

How will the charge appear on my statement?

Course charges will appear on your statement as SP LEARNING or SimplePractice, LLC.

Why isn’t my coupon code working?

If you’re experiencing difficulty when applying a code that you received from SimplePractice Learning, please contact our support team. Be sure to include the code and the name of the course you’re attempting to enroll in with your request.

How do I update my credit card information?

To update the credit card on file for your SimplePractice Learning account:

  • Navigate to the Dashboard of your SimplePractice Learning account
  • Select the Profile icon > Account > Credit Card
  • Complete the Card number, MM/YY, and CVC fields
  • Click Save

Is my credit card information secure?

SimplePractice Learning securely processes all credit card payments through our Online Payments processor. Our payment processor is fully PCI compliant and is certified to the highest standard available in the payments industry.

Why is SimplePractice Learning charging sales tax?

On August 18, 2022, SimplePractice Learning began collecting and remitting sales tax from our customers in certain locations, in accordance with US sales tax regulations.

Whether you’re charged sales tax and the applicable rate is determined by the ZIP Code on the credit card associated with your SimplePractice Learning account, and your tax exemption status. Sales tax will be applied during the checkout process.

If you believe that you should be considered tax exempt, please contact our support team. In your request, be sure to include your Practice Name, Business Name, and documentation verifying your exemption status.

Important: Income tax exemption documentation (ex: 501(c)3 documentation) is different from sales tax exemption documentation and should not be provided to SimplePractice. Your tax advisor or local regulatory body can advise on whether your business meets the criteria for sales tax exemption, and can help you obtain the documentation necessary to validate your sales tax exemption status.

 


Managing your account

How do I sign up for SimplePractice Learning?

The SimplePractice Learning platform is separate from our practice management (EHR) software. If you’d like to enroll in a SimplePractice Learning course, you can sign up for an account

There’s no monthly subscription fee for your SimplePractice Learning account. Instead, you can browse our Catalog and purchase individual courses or collections. 

Do I need to be licensed to take a course?

SimplePractice Learning courses are available to anyone, regardless of professional licensure status.

When creating your SimplePractice Learning account, you can enter N/A in the license information fields. If you’re pre-licensed, you can list your pre-licensed credentials. 

You can update your license information at any time. To do this:

  • Navigate to the Dashboard of your SimplePractice Learning account
  • Select Profile icon > Account > License info
  • Click Edit license information
  • After editing your license information, click Continue

Note: Any changes you make to your license information will update your existing course completion certificates. If you need your past certificates to reflect your old credentials, you can download them from the Certificates section of your Dashboard before making changes.  

Can I log into SimplePractice Learning with my SimplePractice username and password?

The SimplePractice Learning platform is separate from the SimplePractice EHR. If you have a SimplePractice EHR account, you’ll need to sign up for a free SimplePractice Learning account before you can enroll in courses. These accounts require independent login credentials. 

If you’re having trouble logging into your SimplePractice Learning account, make sure that you’re entering the email address and password associated with this account. Keep in mind that these may be different from your SimplePractice login credentials.

Tip: If you need to reset your password from the SimplePractice Learning sign-in page, click Forgot your password?

Do you have a data breach monitoring and response plan?

SimplePractice Learning does have data breach monitoring and a response plan. If you’d like to learn more, please contact our support team

Why did SimplePractice Learning change platforms?

As of August 2022, SimplePractice Learning transitioned to a new platform, to provide a more engaging, personalized learning experience with: 

  • Improved search functionality, with course recommendations based on your requirements and interests
  • A new Dashboard where you can track your progress
  • Improved course page layout, so you can quickly view course outlines, instructor bios, and CE approvals
  • A way to manage your certificates in one place
  • A simplified purchasing experience
  • An optimized mobile experience

Getting help

How can I get help with my SimplePractice Learning account?

To connect with our SimplePractice Learning support team, navigate to SimplePractice Learning and click the ? Help button in the lower left.

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