Our new SimplePractice Client Portal iOS mobile app gives your clients the flexibility to manage their care while on the go. This HIPAA-compliant app is now available for download on the App Store.
Below, you’ll find answers to frequently asked questions about the upcoming SimplePractice Client Portal mobile app:
- What features are included on the client app?
- When will the client app be available?
- What other changes should I expect?
- What are the minimum requirements to use the client app?
- Is the client app secure?
What features are included on the client app?
The SimplePractice Client Portal app combines the key functionality of the Client Portal with the convenience of a mobile app. With the app, clients and contacts can:
- Manage appointments
- Join Telehealth sessions directly from the app
- View invoices
- Make payments
- Review shared documents
- Send Secure Messages
- Opt to receive push notifications when new messages, invoices, and documents become available
- Manage multiple profiles
- Enable a Passcode, Face ID, or Touch ID for quick and secure login
For an overview of how clients and contacts can navigate the app, see The SimplePractice Client Portal mobile app.
Note: The features that clients can access in the app depend on what’s enabled in your account. To learn more, see Setting up the Client Portal.
When will the client app be available?
We’re excited to announce that the new SimplePractice Client Portal mobile app is now available for download on the App Store.
We’re also updating all Client Portal emails to include a Download on the App Store icon in the footer. This update is part of a phased rollout, and you’ll be notified when this link is added to your Client Portal emails.
Note: Clients and contacts can only use the app if they have Client Portal access enabled. For more information, see Inviting clients to the Client Portal.
What other changes should I expect?
A Download on the App Store icon will be added to the bottom of your practice’s Client Portal emails. Clients and contacts with iPhones will be able to click this link to download the app or search for it in the App Store.
Additionally, the Client Portal will be updated to include an End User License Agreement (EULA). A EULA is a standard legal agreement that defines the ways in which users can use a software application. Clients will be required to accept the EULA in order to access the Client Portal. If you’d like, you can review this here: Client Portal End User License Agreement.
Note: We’re currently releasing these updates as a phased rollout, and you’ll be notified when this change is made in your account.
What are the minimum requirements to use the client app?
To use the SimplePractice Client Portal app, clients and contacts will need an iPhone with iOS 13 or later. While our team is actively working to develop an Android version of the app, we don’t have an ETA for this.
Is the client app secure?
The security of your clients’ data is our highest priority, and we’re dedicated to making sure all of our features exceed information security standards and requirements.
Your clients can expect the same level of security on the mobile app as on the web version of the Client Portal. They can also use their iPhone’s built-in security features and enable a Passcode, Face ID, or Touch ID to securely and conveniently access the app.
To learn more about our commitment to security, see: