Calendar and Scheduling

• Managing your Availability
• Navigating your calendar
• Adding and managing appointments
• Enabling online appointment requests
• Adding the Appointment-request Widget to your website
• How to change an appointment status

Clients

• Adding a new client and navigating your Clients & Contacts list
• Navigating the client Overview page
• Editing a client's information
• Managing client and insurance billing
• Updating a client's insurance in their settings
• Managing your client profiles through Enhanced Client Management

Telehealth

• Telehealth FAQs
• Troubleshooting Telehealth appointment issues

Client Portal

• Setting up the Client Portal
• Assisting clients with signing into the Client Portal
• How to individually update and troubleshoot the Client Portal for a client

Appointment Reminders

• How to set up appointment and time of scheduling reminders
• Making sense of client reminder statuses

Documentation and Paperless Intakes

• Paperless Intakes
• Documentation

Self-Pay Billing

• Billing Documents
• Online Payments
• Billing Workflows

Insurance Billing

• North Carolina Health Information Exchange (HIE) FAQs

• Enrollments
• Claims
• Insurance Payments and Payment Reports

Guides for Clients

• Getting started guides for your clients
• Getting started guides for clients: How to log in to the Client Portal
• Telehealth FAQs for clients
• Getting started guides for clients: How to request appointments
• Getting started guides for clients: How to confirm and cancel appointments
• Getting started guides for clients: How to use Secure Messaging