Data Export Error

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Shannon Goecke-Watson

• October 20, 2022 00:43

Hello,

When I do the data export option to get clients' files downloaded, I am getting an error when I attempt to open the PDF that says "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF to correct the problem." I contact Adobe and they indicated it's a simple practice issue. Please advise. Thank you. 

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  Lori Umemoto

  • September 18, 2023 00:24

  I am having the same problem. When I try to open a downloaded client file, it says Windows cannot complete the extraction. The destination path is too long. Rename the Compressed folder and try again. I've downloaded the client file over and over again and then occasionally, it finally asks for the password and then I can open the files. But it's haphazard like playing roulette.

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