member not able to connect to telehealth

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Julie Reville

• November 04, 2022 02:06

My client, using a Mac, only sees a white screen when trying to connect to Telehealth. She is getting the link in email, but can't connect.  This has been happening for 2 weeks. What should she do? We are unable to meet via video because of this problem and have to use google meets. Please help! 

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  Jaimie Rhodes

  • November 04, 2022 16:10

  I'd also like an answer for this-- my clients and myself have also been having an issue with frequent disconnects or unable to access to meeting room for the past ~2 weeks after. We've been having to use my old psychtoday platform (which I originally left because of connectivity issues there too last year). It really derails the sessions and feels like it comes off as unprofessional.

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  Julie Reville

  • November 05, 2022 18:41

  Please respond.  I would like this settled before my client meets again this week.  So frustrating to not get timely help. 

   

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