Emails sent wrong time reminder

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Theresa Kerner

• November 17, 2022 00:08

Several clients received confirmation email with the wrong time, despite their appointment times being correct in the calendar.

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  Lisa Morrison

  • November 22, 2022 22:52
  • Edited

  One of our clinicians has had this happen twice: once last week, and one this week. Have you reached out to SP and gotten any feedback? I wanted to check here before creating a help request. Thanks!

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  Theresa Kerner

  • November 23, 2022 01:04

  I could not find how to report it anywhere. I thought this was the help request+

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  Lisa Morrison

  • November 23, 2022 15:36
  • Edited

  No, this is just the community forum where you can check for answers from other customers.

  At the bottom of the support page, it says Still Need Help? or something like that. It gives you the option to type in a question, then if none of those answers help, you're given the option to email or call your help request. I just submitted via email.

  This hasn't happened a lot, but it shouldn't happen at all. Clients don't need to be confused about when they're supposed to come.

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  Ruth A. Holland

  • November 25, 2022 18:12

  I just had the same issue happen this week with one client. The text reminders are for the correct time, but the emails are saying an hour later

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