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Trouble verifying EIN for online payments

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5 comments

  • Kimberly A. Martin

    Was there a solution for this?  I am having the same problem.

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  • Danielle Jackson

    I'm also having the same issue. 

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  • Kyle Anderson

    I am having this issue as well. I have submitted supporting documentation from the IRS (SS-4) letter verifying the business information matches multiple times as well. I have submitted a help request via Simple Practice chat feature but am waiting to hear back. Anyone find a resolution for this?

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  • Holly Grgas

    I’m having this same issue and no one will get back to me. Anyone find a solution yet?

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  • Kyle Anderson

    Yes! If you click on the question mark at the right hand bottom of screen and submit a support ticket a customer service rep will help you. In my case, I learned that it can take up to 30 days for the IRS to update their system, and that was the issue with verifying my EIN. I was able to send the rep a copy of my SS-4 letter from the IRS, and then another rep helped me verify the information needed to set up the online payments so I am now able to receive payouts!

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