Client dispute Charge

Follow

Torrenzo Moore

• November 22, 2022 21:10

I need help. I received a disputed charge from a client that I have not seen since 10/21/22. This client disputed 2 charges of $101 from the service dates of 10/4 and 10/21. Since I did provide the service on both of those dates, I spent the time disputing the charge, giving the receipt paid and the invoice. The client received the money back and Simple Practice charged me $15. How can Simple Practice allow this to happen? I am requesting for an email back from Simple Practice ( would prefer a phone call ). Anyone have help with this situation?

 

Best,

Dr. T Moore

0

• 

  Jodi C. Walker

  • January 23, 2023 02:12

  I'm having the same issue, except I provided proof of the refund to both the client and SP; client cancels dispute, but SP still gives money back. So now the client has double the money and I'm out that plus the fees. SP won't return calls or emails.

  0

  Comment actions Permalink

Please sign in to leave a comment.