Getting A3-21 but not sure why, some are going through and some are getting rejected.

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Steven Stringham

• December 06, 2022 17:49

I’m getting an A3-21 error on several claims. Not sure what is going on, originally it said it was a diagnosis code issue but i reviewed and specified the code, then the error just came up as a3-21 with no details. 

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  Renata Inigo

  • December 08, 2022 18:43

  I'm getting the same thing. Ugh!

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  Alison Alsleben

  • December 19, 2022 20:19

  I also received one today and not sure why...any luck in figuring this out?

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  Randi Tapio

  • January 23, 2023 00:29

  Did you all ever get an answer on this rejection? Thanks!

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  Alison Alsleben

  • January 23, 2023 01:30

  No; I simply resubmitted the claim and it was accepted. I never heard back from SP and the 30 days deadline to submit a claim was coming so I couldn't wait. Seemed like there actually wasn't an issue so I'm not sure why SP denied sending it. 

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  Renata Inigo

  • January 23, 2023 17:02

  No answer, I once got an email from
  SP and they were closing the call as resolved when nothing was done to correct it.

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