Skip to main content

Comments

2 comments

  • David Massey

    My experience is the decline messages from Stripe/Simple Practice are many times not accurate.  I get the above message a lot, many times after the same card has been processing for months without a problem.  I also get the card expired decline, when the card is clearly not expired.  I now just notify the client their card is declining and ask them for alternative payment.  

    Comment actions Permalink
  • Ian Palombo

    Our understanding is that this is the "decline" message for cards linked to HSA/FSA accounts. Most often the client has not funded the HSA account (or funds haven't been applied yet). Hope this helps.

    If you have any other questions feel free to email me at Ian@Behavioralbillingco.com. If you ever reach the point where you just don't want to deal with billing anymore, we'd love to help you out. You can book a consultation with me via our website: www.behavioralbillingco.com

    -IJP

    Comment actions Permalink

Please sign in to leave a comment.