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Paid Claim (deductible) showing as Outstanding Insurance balance.



  • Marsinah Buchan

    i am having the exact same problem


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  • Patrick Hunnicutt

    Same problem. Has there been resolution to this? 

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  • Kristin Hocker

    Please resolve this issue. SP used to write off this insurance balance automatically, now we have to do it manually. I am having to keep a ledger to make sure I catch all of them. It's time consuming and does not make things SIMPLE at all. 

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  • Samantha Abernathy

    I am having same issue, how do I get rid of the insurance balance owed?  Client made this payment towards his deductible.

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  • Kimberly Seicke

    Was this question ever answered?  I am having the same problem for several clients.  This only seems to be happening since the newer billing system.

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  • Kathryn Ordonia, LMHC

    looking for a resolution as well

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  • Jessica Kim

    Any updates on this?

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  • Sheri Farnsworth

    looking for updates on this as well

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  • Nicole Fluth

    Can we please get an update to the outstanding claims report? It is so inaccurate compared to what is actually unpaid. I also have no way of seeing what appointments it is considering into that report or zeroing out the balance or doing a write-off. 

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  • Jennifer Katzen

    Can we please get a response on this?  It looks like my business is owed a significant amount of money but it doesn't. How do we zero out the insurance balance?  I have tried to go in and make an insurance payment of $0 but that doesn't save to the visits I allocate it to. 

    This is an accounting nightmare.  Help.

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  • Megan Matulis

    I am new to SP and having the same problem with patients who have to meet their deductible. How do we write off / adjust the remaining insurance balance in this scenario? 

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  • Cortney Amundson

    SimplePractice, will you be addressing this issue?

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  • Amy Young

    Hello?  SP?  Any updates?  This issue has been unresolved since I started using SP in 2020.....

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  • Amanda Booth

    I also am having this problem.  The patient is paying their deductible and even if I like it with a check as a zero pay, it is coming up as an unpaid claim.

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