Paid Claim (deductible) showing as Outstanding Insurance balance.

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Alessandra S. Pye

• January 04, 2023 20:50

I have several clients who have had to pay out of pocket before meeting their deductible.  When I submit the claim, it returns as a deductible being owed, and I charge the client, but these appointments are still showing up as outstanding insurance balances both in the dashboard and reports section.

Is there a way to fix this so I am seeing an accurate financial picture? 

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  Marsinah R. Buchan

  • January 23, 2023 06:00

  i am having the exact same problem

   

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  Patrick Hunnicutt

  • February 01, 2023 19:00

  Same problem. Has there been resolution to this? 

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  Kristin Hocker

  • February 02, 2023 19:00

  Please resolve this issue. SP used to write off this insurance balance automatically, now we have to do it manually. I am having to keep a ledger to make sure I catch all of them. It's time consuming and does not make things SIMPLE at all. 

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  Samantha C. Abernathy

  • February 10, 2023 00:43

  I am having same issue, how do I get rid of the insurance balance owed?  Client made this payment towards his deductible.

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  Kimberly Seicke

  • February 25, 2023 19:44

  Was this question ever answered?  I am having the same problem for several clients.  This only seems to be happening since the newer billing system.

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