email address for multiple client

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Whitney McDaniel

• January 09, 2023 12:59

I cannot figure out how to use the same email for a minor and an adult patient. I cannot then send new paperwork for the new client that is within the same family. In my practice I have clinician's that need to figure this out. Please help!

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  Kimberly Bishop

  • January 14, 2023 16:04

  Yes Please!!

   

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  Julia Jamison

  • February 08, 2023 03:28

  I am struggling with the same thing!

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  Margaret M. Lebo, LMSW-MI, LCSW-NY

  • February 17, 2023 16:05

  Where's the answer to this?  Seems ridiculous to have this impede the process.  Please answer.

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  Matthew Ryan

  • February 20, 2023 20:53

  Please fix the portal. I have mutiple minors with same parents and I cannot create separate emails for their parents to control both to make appointments. 

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  Amanda Wilkinson

  • March 01, 2023 21:14

  I’m struggling with the same thing.  I have 3 minors with the same guardian….

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  Kevin Fenstermacher

  • March 17, 2023 23:28

  This was the response I received a while back.

  As for your question about using the same email address for more than one client, our system currently doesn't support this. There is, however, an alternative route you can take. You can use our email modifier.

  Our email modifier is email+modifier@gmail.com. For example, if your client's email address is
  client@gmail.com, the modified email address could be client+1@gmail.com. This way, our system will recognize it as a unique email address, but everything will be routed to the original address. It's important to note that this email modifier only works with email addresses that have a Gmail domain.
  So basically any other emails other than Gmail won't work. Good luck. Hope it works.

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