I have a major problem with not being alerted when clients on autopay have their card declined, let alone once it happens 3x and they are removed from auto-pay as a result. The outcome here is that dozens of consumers at my agency have accumulated thousands of dollars EACH in bills. This is just wrong that you no longer get email alerts that card are declined and consumers have been taken off autopay. Simple practice, get it together. What can be done about this? This is simply inexcusable when SP markets itself for use with large group practices-it is impossible to keep track of this through "system notifications," as was suggested by the SP representative to a prior consumer who asked a similar question doesnt even make sense. How do you even check "system notifications????????" PLEASE ADVISE, this is causing irreparable damange to my companys reputation, slamming consumers with several thousands of dollars in invoices all because I was never made aware their cards stopped working near a year ago!!!
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