Simple Practice Not Responding to Help Request

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Caitlin Morris

• January 26, 2023 00:12

Hi, I am having an issue with my appointment reminders going out to clients. I have the reminders enabled for my clients who use Simple Practice but they aren't receiving them, and I have to send them out manually. I submitted a help request, and Simple Practice has not responded for several days. Part of why I signed up with SP is that they offer "phone support," but they don't offer a phone number. How is it considered phone support if you can't call them? Is phone support a way of saying they can pick up a phone to call you but... they won't? I'm at a loss here and figured I would try one more avenue for fixing this issue before I transfer my clients to a platform that isn't deceptive and broken.

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  Lynn Woodard

  • January 26, 2023 01:04

  I posted an earlier comment here that I am having the same issue with SimplePractice being unresponsive, but I guess it didn't meet their moderator requirements.

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  Brienne (Brie) Pierquet

  • February 08, 2023 21:21

  Agree, Simple Practice. I've just answered several of them and I don't even work for SP!

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