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Select Insurance Payer field not populating

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Kim Sullivan

My "Select Insurance Payer" field has suddenly started only giving me a list of the first 10 plans.  Is anyone else having this problem? 

I didn't change anything.  I don't know how long it has been this way - possibly several weeks as this is the first time in several weeks that I have added a new client.  I haven't had this problem before.  I even checked an existing client's information - they are marked as United HealthCare (correctly), but when I click their drop down menu, I get the same short list that doesn't include United HealthCare!  

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  • Laura Martin

    Having the same problem!

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  • Mary Emily Leavell

    me too. can someone advise?

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  • Laura Martin

    Sadly, Customer Service is not fixing the problem. They gave me a workaround that you have probably already realized will work. If you put in the digital payor number, the field will come up. That of course only works if you know the payor number.

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